Technical Account Manager (post-sales)

About mParticle

mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end to end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

Recognized as one of Crain’s 100 Best Places to Work in New York City and one of Wealthfront Career Launching companies of 2021

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

As a Professional Services - Technical Account Manager at mParticle, you will work directly with our clients, often in collaboration with the Customer Success team, in owning technical projects, technical account health and relationships with our clients. You will play a critical role in ensuring our clients are successful in adopting, leveraging and growing with the mParticle platform, and maximizing value from our services and solutions.

Your work will be meaningful and have a strong impact on mParticle and our clients’ success. You will have a high degree of freedom in your work, with support from the entire mParticle team. You will interact with some of the best minds in the data technology and marketing space and have the opportunity to partner with cutting edge platforms across the machine learning, analytics, attribution, marketing automation, and social media domains.

About the Candidate

The Successful candidate will :

• Serve as the customers' trusted technical advisors by providing technical expertise on the mParticle platform and sharing technical best practices to help customers achieve their business goals
• Serve as the customers’ Professional Services main point of contact
• Own customers' evolving technical roadmap for the mParticle platform to ensure account's technical health and success
• Evangelize, educate and support customers on data driven use cases and their execution.
• Collaborate across mParticle product, engineering, sales, and client services functions in orchestrating solutions to customers' use cases
• Contribute to Quarterly Business Reviews with key clients
• Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices.
• Travel approximately 25%.

The ideal candidate will / have / be :

Perks & Benefits

The base salary range for this full-time position is based on location and level of experience + equity + benefits.

PLEASE NOTE : Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at .