Loyalty Program Customer Service Specialist - Bilingual, Remote

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote environment, and love helping people? We're seeking Bilingual Customer Service Representatives (English / French) to join a brand-new department within a leading loyalty program. This is an exciting remote opportunity with significant career growth potential and great benefits!

Salary : $20 / hour

Schedule : Monday to Friday, 8 AM – 10 PM (ET), Saturday 8 AM – 7 PM. Sunday closed.

Rotational shifts provided 2 months in advance.

Work Hours : 40 hours / week, including breaks.

Training : 3 weeks (Monday to Friday, 9 AM – 5 PM)

Start Date : November, 2025

Contract offer with the possibility of permanency

Remote

Advantages

Why Join Us?

Work from anywhere in Canada – Enjoy the flexibility of a remote role.

Competitive Pay & Growth – $20 / hour, with potential increase after 6 months (performance-based)

Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance.

Recognition Program – Earn points and exchange them for gift cards or credits.

Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs.

Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days.

Responsibilities

What You’ll Do :

• Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates.
• Provide site navigation support and answer general account questions.e.
• Process transactions and ensure accurate documentation of all interactions.
• Deliver exceptional customer service with a professional and friendly approach.
• Collaborate with team members and supervisors to enhance service quality.
• Apply feedback to continuously improve performance.
• Communicate effectively in both English and French to support a bilingual customer base.

Qualifications

What You Need to Succeed :

Summary

This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team, all while enjoying the benefits of working as a Loyalty Agent helping customers with their redemptions.

Let's celebrate your next career move!

Customer Service Representative - Loyalty Program

Location : Remote

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.