Help Desk Specialist - STTJ

Help Desk Specialist - STTJ

Job ID : 5483161

Application Deadline : Posted until filled

Re-Posted : Today

Starting Date : To Be Determined

Job Description

Salary : $46,191.52 Annually

Description : This position provides assistance to a specialized program for users in solving personal computer problems. Work involves recording and researching problems, conducting follow-up actions and providing training. The employee works under the immediate supervision of a higher level officer. Some degree of independence is expected, especially in the areas of tracking problems and researching to resolve routine user problems related to computer operations.

Duties and Responsibilities

• Receives calls from users requesting solutions or service to personal computer problems.
• Records all problems reported or discovered.
• Researches and resolves routine user problems related to computer and communication, equipment and software.
• Conducts and coordinates user support for personal computer software / hardware and on-line systems through telephone communication and on site assistance.
• Assists information services staff in development and establishment of problem prevention programs such as user training.
• Maintains current computer software reference materials such as user manuals, training guides and technical support materials.
• Performs data entry and output verifications.
• Provides monthly reports, based on Help Desk System and other information.
• Performs other related work as required.

Minimum Qualifications

An Associate Degree in Computer Science, Data Processing, or Information System or any closely related field and two (2) years computer related experience;

An equivalent combination of education and experience not to go below a High School Diploma and not less than five (5) years practical experience, two of which must be in computer related work.

Position Factors

Factor 1 – Knowledge Required

Factor 2 – Supervisory Controls

Supervision is provided by a higher level officer. The incumbent is responsible for problem resolution of all computer related, user problems, tracking irregularities and software problems. Identify and report to supervisor all serious or potentially serious occurrences that may affect the integrity of the system, the accuracy of the data input or output of the system.

Factor 3 – Guidelines

Guidelines consist of local and federal laws, rules, regulations and policies.

Factor 4 – Complexity

The work includes a wide variety of newly assigned computer related tracking assignments. The work is characterized by a considerable need for analyzing and resolving systematic and software problems.

Factor 5 – Scope and Effect

The scope of the work requires the incumbent to be directly involved with the responsibility for a system, which is critical and essential to the overall operations of the unit. The effect of the work involves implementing and resolving critical system and operational problems.

Factor 6 – Personal Contacts

Contacts are made with other employees of the agency, supervisors, and outside representatives and computer personnel from local and federal agencies.

Factor 7 – Purpose of Contacts

Contacts are to exchange technical and administrative information and coordinate recommended advice on work effort.

Factor 8 – Physical Demands

Work is sedentary. Normal dexterity and use of all physical senses is required.

Position Type : Full-Time

Salary : $46,191.50 Per Year

Job Requirements

Contact Information

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