Site Reliability Engineer (SRE)

Role : Site Reliability Engineer (SRE)

Location : Montreal QC Canada

Experience in Python is a MUST

The Application Infrastructure (Al) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability engineering operations and customer support services for ServiceNow SaaS implementation. Reporting to a Site Reliability Engineering & Operations Lead.

Responsibilities include :

Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks collaborating on the development of operational tools ongoing problem management and architecture reviews with colleagues.

Troubleshooting ServiceNow issues and also some on-premise capabilities in a Linux environment from time to time collaborating with others get to the bottom of issues and agreeing on lasting improvements that can be made.

Exploring and delivering observability including metrics logging tracing and alerting that can define and measure the target reliability of a product.

Being dependable and responsive during agreed hours like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system).

A commitment to understanding the Firms ServiceNow instances and related dependencies contributing to their documentation.

Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.

Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the Firm safer and more efficient.

Skills required :

The ideal candidate would have at least one of : Software development skills in one or more programming language e.g. Python ServiceNow administration or development experience

7 years of experience

Proficient oral and written communication skills

Establishing warm effective relationships with colleagues to collaborate on successful delivery

A dependable team worker with demonstrated commitment to client service

Ability to respond appropriately during occasional technical emergencies like outages.

Additional Info

This role requires delivering a range of SRE practices within a global community of other SREs.

This means teaming up with colleagues to deliver reliable resilient systems without wasteful operational effort.

SRE practices include task optimization and automation prioritizing technical debt observability and monitoring dashboards capacity management incident response and problem elimination.

This position specializes in ServiceNow Software as a Service which provides a suite of IT service management capabilities and is integrated with many products such as chatbot technology on-call escalation incident management and a range of other on-premises infrastructure including SQL databases APls and web infrastructure).

Despite the focus on value-add development and process delivery this is also a production-side operational role requiring participation in an on-call rotation from time to time.

Successful candidates for SRE roles in Application Infrastructure have so far come from a variety of backgrounds; maybe a developer today looking to evolve site reliability as a practice or an infrastructure specialist with an interest in reliability and resilience principles or a strong system admin who enjoys troubleshooting along with some task automation experience.

Prior experience in the financial services industry is not required and we welcome candidates from all industries and backgrounds to apply.

Key Skills

Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1