First-line Support Specialist (E)

Applicants will be considered in the following order:

1) Qualified permanent ESS/OSSTF Bargaining Unit employees.

2) Qualified probationary temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.

3) Qualified external applicants (includes employees from other Bargaining Units)

Waterloo Region District School Board (WRDSB) serves approximately 65000 students in 123 schools as well as alternative and continuing education sites. WRDSB is committed to creating learning environments that support the achievement and well-being of all students through partnering with staff parents families caregivers and communities to promote success in learning and life.

Reporting to the Supervisor of IT Client Services the successful candidate will be responsible for the daily first-line customer services and support IT needs. This position supports IT assets lifecycle (physical application web based) fulfills client requests and responds to client incidents. IT Client Services continuously develops services to exceed customer expectations and contributes to the achievements and well being of all students staff and visitors at the Waterloo Region District School Board. The team is accountable for delivery on commitments achieved through the provision of timely consistent high quality and professional IT customer services at every customer contact in support of the Waterloo Region District School Boards strategic plan and goals.

The successful applicant for this Educational Support Staff position LevelE ($54 369 -$65 764)will be working35 hours per week 12 months per year effective as soon as possible . Hours of work may vary according to workload or assignment and overtime may be necessary for special projects. The successful candidate as required will transport assets and equipment in their own vehicle as well as Board rentedvehicles.

Applicant Self-IdentificationQuestions

The information collectedin Apply to Educationis used to monitor WRDSBs progress toward our equity goals including our commitment to diversity in WRDSB recruitment and hiring practices.

We are committed to the security and confidentiality of information under our control and to the protection of privacy with respect to personal and confidential information that is collected used disclosed and retained in the system(Policy 1014- Privacy Protection and Access to Information). Informationis collected pursuant toOntarios Education Equity Action Plan(Ministry of Education)PPM 165and the Municipal Freedom of Information and Protection of Privacy Act(MFIPPA). Access to thisinformationis restricted to specific individuals in Human Resources. Access use and disclosure of the data is governed by MFIPPA andethical research practices. Applicant Self-Identification data will be attached to your Apply to Education applicant profile as long as you are employed with the WRDSB.

If you prefer not to answer any of the Self Identification questions you can select prefer not to answer. This in no way affects your application or the applicant selection process. If you have questions or concerns about this please contact.

The Waterloo Region District School Board is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve who will foster the success and well-being of our students and who demonstrate a commitment to equity and inclusion in the classroom.

We actively encourage applications from members of groups with historical and/or current barriers to equity including but not limited to:

We will make any appropriate accommodation based on any of the human rights protected grounds to support candidate participation in the hiring process.