Chief Administrative Officer (CAO)

Closing Date : March 31, 2026

About the Eastern Regional Service Board (ERSB)

The Eastern Regional Service Board (ERSB), established in 2012 under the Regional Service Board Act, delivers essential municipal services that keep communities across the Eastern Region of Newfoundland and Labrador safe, sustainable, and well‑served. ERSB is committed to ensuring that every household has access to critical services such as fire and emergency response, safe drinking water and wastewater programs, and effective waste management.

Learn more at : https : / / easternregionalserviceboard.com

Position Overview

ERSB is seeking a dynamic and experienced Chief Administrative Officer (CAO) to provide strategic leadership and oversee all organizational operations. Reporting directly to the Board of Directors, the CAO is responsible for financial management, human resources, operational oversight, and ensuring the successful implementation of Board policies and programs.

This is a unique opportunity to influence regional service delivery and contribute to improving the quality of life for residents across the Eastern Region.

Key Responsibilities

• Lead the delivery of programs and services approved by the Board.
• Manage human, financial, and physical resources to meet community needs.
• Ensure compliance with relevant legislation, regulations, and Board policies.
• Provide timely, accurate, and strategic advice to the Board on regional matters.
• Maintain transparency, accountability, and excellence in service delivery.

Overall Role and Structure

The CAO provides overall leadership and strategic direction to support the ERSB’s mandate. This includes creating a strong organizational culture, establishing effective processes, and building mechanisms to evaluate outcomes. The CAO acts as a trusted advisor to the Board, promoting collaboration, innovation, and strong partnerships with internal and external stakeholders.

Specific Accountabilities

Qualifications and Education

Competencies and Skills

Communication & Confidentiality

Research & Analytical Skills

Organizational Skills

Interpersonal Skills

Culture & Values

Core Competencies

Benefits

ERSB offers a competitive compensation package that includes :

Work Location

255 Majors Path, St. John’s, NL

How to Apply

Submit your cover letter and résumé, including three (3) references, by email or mail.

Email : steve@waterwerks.agency

Mail :

Attention : Chairperson

Eastern Regional Service Board

255 Majors Path, Suite 3

St. John’s, NL A1A 0L5

Deadline for Applications

Applications must be received by 4 : 30 p.m. on Tuesday, March 31, 2026. Only candidates shortlisted for interviews will be contacted.

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