Senior Systems SpecialistGM of Canada Company • Markham, York Region, CA
No longer accepting applications
Senior Systems Specialist
GM of Canada Company • Markham, York Region, CA
18 days ago
Job type
- Full-time
Job descriptionExpert in Systems, Controls and Software architecture, Calibration and Testing development processes and tools. Strong background in Virtual Simulation development. Highly proficient at analyzing unusual and complex issues while driving for results in an ambiguous and fast-paced environment Demonstrated leadership, organizational agility, collaborative spirit and interpersonal skills to influence effectively across all levels of a large organization Strong project management skills and the ability to plan, prioritize work and execute the plan to meet business objectives on time with quality Exceptional oral and written communication skills. High level of interpersonal skill to work effectively with people in other functions and regions. 3 years of experience in Systems, Embedded Controls or equivalent Development Bachelor's Degree in Engineering. Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave. Healthcare, dental, and vision benefits. Life insurance plans to cover you and your family. Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement. GM Vehicle Purchase Plan for you, your family and friends. Design, execute, and maintain manual and automated test cases based on business and technical requirements. Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT) coordination and resolution of reported issues. Collaborate with developers, IOS business analysts, infrastructure teams, and vendor partners to validate system functionality, usability, and performance. Lead testing efforts or coordinate testing activities with project QA resources. Create and maintain comprehensive QA documentation, including test strategies, test matrices, test plans, test scripts, test scenarios, and test outcome reports. Investigate issues identified during testing or reported from production, analyze application logs, and expedite as needed. Log and track defects using tools such as JIRA or Azure DevOps, ensuring accurate and timely issue resolution. Provide regular updates on test progress, defects, risks, and testing metrics to stakeholders and management. Identify areas for improvement in testing processes and recommend quality enhancements. Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in software testing, preferably within public sector or service-focused environments. Familiarity with contact centre technologies; experience with Genesys Cloud CX, Verint WFM, or Verint QM is considered an asset. Strong understanding of software testing methodologies, including functional, integration, regression, performance testing, and UAT. Proficiency in test management and defect tracking tools (e.g., Azure DevOps, JIRA, TestRail or equivalent). Experience with automated testing tools or scripting is an asset. Excellent analytical, documentation, and communication skills. Ability to work independently and collaboratively in a cross-functional project environment. Strong attention to detail and a commitment to delivering high-quality results. Client Focus Accountability and Ownership Adaptability and Flexibility Communication and Collaboration Problem Solving and Judgment Commitment to Quality and Continuous Improvement Organizational Awareness Design, execute, and maintain manual and automated test cases based on business and technical requirements. Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT) coordination and resolution of reported issues. Work collaboratively with IOS, senior Test Analyst, Business Analysts, and vendors to support test planning and execution. Investigate issues identified during testing or reported from production, analyze application logs, and expedite as needed. Log and track defects using tools such as JIRA or Azure DevOps. Coordinate with IT teams to support setup of test environments and tools as needed. Contribute to reporting on test progress, defects, and risks, and support Operations Contact Centre management with documentation and updates. Identify areas for improvement in testing processes and recommend quality enhancements. Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in software testing, preferably within public sector or service-focused environments. Familiarity with contact centre technologies; experience with Genesys Cloud CX, Verint WFM, or Verint QM is considered an asset. Strong understanding of software testing methodologies, including functional, integration, regression, load testing, and UAT. Proficiency in test management and defect tracking tools (e.g., Azure DevOps, JIRA, TestRail or equivalent). Experience with automated testing tools is an asset. Excellent analytical, documentation, and communication skills. Ability to work independently and collaboratively in a cross-functional project environment. Strong attention to detail and a commitment to delivering high-quality results. Client Focus Accountability and Ownership Adaptability and Flexibility Communication and Collaboration Problem Solving and Judgment Commitment to Quality and Continuous Improvement Organizational Awareness Participate and collaborate with the Business Analysts in the business requirements and use cases walkthrough. Develop and document a comprehensive testing plan covering all types of testing for quality assurance. Develop and document comprehensive testing cases covering all type of testing and in alignment with the approved business requirements / use cases for quality assurance. Execute testing checklists and ensure that the checklists are completed as required through various stages of testing and that the checklists are incorporated into the production readiness check list, and troubleshoot any technical issues that arise. Perform end‑to‑end system functional or automated testing based on documented test cases. Perform regression testing to ensure the that existing and new functionalities work as expected. Perform performance testing to ensure system integrity and responsiveness. Collaborate with the IT corporate team to perform vulnerability testing, as required. Document all identified defects and re‑test the resolved defects. Collaborate with the project manager on project planning, change and release / implementation management activities. Contribute required QA artefacts to the architecture checkpoints activities. Collaborate with the business SMEs to perform / complete user acceptance testing and production acceptance testing. When necessary, conduct manual testing of the system to supplement / validate the automated test results. Compile, summarize, and report findings from automated and manual tests. 10+ years of experience in developing test strategies, test plans, test scenarios, test cases and troubleshooting technical issues. Experience with performing different types of testing, including automated testing, unit testing, functional testing, user acceptance testing, production acceptance testing, integration testing, performance testing, regression testing, load testing, security testing, backend testing, web services testing, etc. Experience with automated testing tools (Selenium, Java). Experience with version control systems and defect management tools such as GitHub, DevOps. Previous OPS Health experience (nice to have). Subrogation legal principles (nice to have). Contribute towards testing activities for the delivery and product management life cycle of the CDT project. Develop test strategy, preparation of test cases and / scenarios, test scripts, regression test cases and scenarios required to verify solution and system. Manage and schedule all test activities including test case development, DevOps maintenance activities, AODA and stress / load testing. Lead team and participate in the execution of test cases and scripts to verify solution. Reconcile, manage, record and track system or functional defects, break / fixes identified during unit, system, functional, business and user acceptance testing. Review functional and design specifications to ensure full understanding of individual deliverables. Identify test requirements from specifications, map test case requirements and design test coverage plan. Identify any potential quality issues per defined process and elevate potential quality issues to management. Develop, document, and maintain functional, system and UAT test cases and other test artifacts like the test plans, test scripts, test data, test summary reports and data validation. Supervise and participate in the execution of manual test cases and report test results. Oversee the documentation of software defects and track resolution and communicate defect related issues to project team. Work closely with QA teams, business resources and developer’s vendor resources holding or support triage sessions to ensure appropriate, logging, tracking, monitoring, prioritization and remediation of defects. Prepare test data sets that mimic real-world scenarios, ensuring the data covers a wide range of cases and scenarios. Execute and evaluate manual / automated test cases and report test results. Facilitate or support test plan / test case reviews with cross‑functional team members. 8+ years of demonstrated QA experience, including leading QA teams, defect tracking using a collaborative tool to manage defects and change request. Hands‑on experiences with technologies / platforms such as SharePoint, Web Services, HTML, JavaScript and VBScript, COTS, SaaS and Cloud applications. Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change requests is complete. Knowledge and experience in the use of version control systems on one or more platforms, preferably Microsoft DevOps. Excellent analytical, problem-solving and decision-making skills; organizational, creativity and perseverance skills; verbal and written communication skills; and interpersonal skills. Hourly salary of $18. Part‑time contract role with remote work on weekends. Initial training : Tuesday to Friday, 8 : 00 AM – 4 : 30 PM, on‑site. Ongoing shift : Saturday to Sunday, 7 : 00 AM – 3 : 30 PM, remote. On‑site training location : Boulevard Crémazie Ouest, Montréal, QC H2P 1B9. Serve as the single point of contact (SPOC) for technical support incidents and service requests. Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling. Follow defined escalation, classification, and resolution procedures in accordance with SLAs. Communicate effectively with resolver groups and update customers on ticket status. Utilize service desk support tools and adhere to business continuity and security policies. Identify recurring issues and contribute to the development of the knowledge base. Maintain high standards of customer service and issue ownership from first contact to closure. Assist users with mobile device support, network connectivity, and basic Active Directory tasks. Ensure process compliance and participate in incident and knowledge management workflows. High school diploma or equivalent. Completion of a two‑year technical program or possession of IT certifications is an asset. Proficiency in Microsoft Office applications. Previous experience in a service desk or customer service environment is preferred. Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus. Ability to multitask and resolve problems efficiently. Self‑motivated with the ability to work both independently and within a team. Excellent interpersonal and customer service skills. Willingness to work weekends and attend weekday training on‑site. Bilingual in English and French to support a national user base in both official languages.
Senior Systems Specialist
GM of Canada Company
Posted today
Job Description
Work Arrangement : This role is hybrid, you are expected to report to Markham Elevation Centre three times a week, at minimum.
GM is undergoing a major transformation, both in how we operate and in how we will influence the future of transportation. Our Embedded Platform Systems and Infrastructure (EPSI) team is on the forefront of this work, emboldening our culture by seeking out determined, innovative individuals who will join our team to help move us forward and achieve our mission.
We are looking for a high-performing self-driven Systems Specialist / Engineer to join the newly formed Embedded Platform Application System Engineering Team. The system specialist / engineer shall support decomposing Product and Program requirements into development of System Blueprints for Functions and Testable requirements for SW and HW solutions. They shall connect the testable requirements to iteratively define Co-Simulation environments.
They shall support Product, Program and Engineering leads to define the 'how' to design, develop, build, test, calibrate, integrate, and validate our solutions and tools.
The Systems specialist will be working across Propulsion, Chassis, HV-LV Systems and Body domains.
Key Responsibilities :
- Support Feature, System and Solution BoM for the Product Area
- Support Change control, architectural allocation and partitioning for optimization.
- Support the definition of co-simulation environments developed for each Product.
- Supporting deliverables include but not limited to : System Blueprint and BoM (FuDD compilation), SimBOM for co-simulation, Definition of done / acceptance criteria for co-simulation capabilities, Power Profiles
Required Qualifications :
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.
Benefits Overview
The goal of the General Motors of Canada total rewards program is to support the health and well‑being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others :
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and / or a pre‑employment screening prior to beginning employment. To learn more, visit How we Hire .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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Bilingual Technical Support Representative (Part‑time / Weekends)
Start date : December 15th, 2025
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Recruit Action (agency permit : AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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System Specialist • Markham, York Region, CA
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