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Bilingual Home Advisor, RBC Advice Centre
Bilingual Home Advisor, RBC Advice CentreRoyal Bank of Canada> • WINNIPEG, Canada
Bilingual Home Advisor, RBC Advice Centre

Bilingual Home Advisor, RBC Advice Centre

Royal Bank of Canada> • WINNIPEG, Canada
2 days ago
Job type
  • Full-time
Job description

Job Description

  • Please note :   This is a nation-wide opportunity.  Candidates are welcome to apply from any region

What is the opportunity?

As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home buying journey. As an RBC ambassador, your primary directive is to add value by acting as the client’s primary contact and gateway to RBC colleagues and partners whom, with your lead, will help bring clients closer to realizing their home-ownership goals. Leverage your credit knowledge and relationship building expertise to create meaningful experiences that drive a high degree of client satisfaction and loyalty.

What will you do?

  • Provide professional credit advice to assist while navigating the multiple stages of the home buying journey, which begins with contacting leads generated through online home journey tools such as  True Home Affordability
  • Provide professional advice and education with an ability to address complex credit including leveraging existing home equity, switch ins and all RBC mortgage programs
  • Support full end to end mortgage fulfillment leveraging Casper and Linx
  • Establish a regular contact strategy and diligently update systems that enable the relationship
  • Deepen client relationships by guiding the client through the stages of the home buying journey : awareness, research, validation of home equity financing options and making a decision to proceed with a mortgage application
  • Use new and innovative tools such as video-enabled capabilities, screen share and advisor / client dashboards to enhance the client experience and relationship
  • Develop strong partner relationships to support mortgage referrals and application fulfillment
  • Fuel broader growth through opportunity spotting and warm introductions to RBC partners
  • Keep up to date on relevant RBC policies and procedures and ensure that due diligence is exercised accordingly
  • Please note : This position requires flexibility to work a variety of shifts during the hours of operation Monday to Friday from 9 AM - 8 PM, Saturday 10 AM - 6 PM (local time)

    What do you need to succeed?

    Must have

  • 2-3 years proven experience in the financial services industry, ability to provide complex credit advice including mortgage fulfillment
  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and / or employees across Canada with English and French speaking needs
  • A change and agile mindset, consistently delivering an exceptional client experience
  • Strong interpersonal skills that build trust, drive loyalty and proactively seek to nurture and develop client relationships
  • Excellent communication skills, time management, and prioritization and organizational skill
  • Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.)
  • Flexibility to provide advice and service during evenings and weekends
  • Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills
  • Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.)
  • Nice to have

  • Previous relationships management experience within the financial or service industry
  • Desire to build exceptional client experiences across multiple channels (i.e. phone, chat, email, etc.)
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • ACDIPOSTINGS

    Job Skills

    Additional Job Details

    Address :

    800 RUE DE LA GAUCHETIÈRE O, SUITE 4021 : MONTRÉAL

    City : Montréal

    Country : Canada

    Work hours / week : 37.5

    Employment Type : Full time

    Platform :

    PERSONAL & COMMERCIAL BANKING

    Job Type : Regular

    Pay Type : Salaried

    Posted Date : 2026-02-19

    Application Deadline :

    2026-03-28

    Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

    I nclusion and Equal Opportunity Employment

    At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .

    RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

    Create a job alert for this search

    Bilingual Home Advisor RBC Advice Centre • WINNIPEG, Canada

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