Senior Manager, Custom Development ServicesD2L • Kitchener, Ontario, Canada
No longer accepting applications
Senior Manager, Custom Development Services
D2L • Kitchener, Ontario, Canada
21 days ago
Job type
- Full-time
Job descriptionClients are of utmost importance to you. You will act as trusted client-advocate within the D2L organization by helping assigned clients design and build extensible platform solutions You will provide consulting in a pre-sales capacity to support scopingpricingand pitching new opportunities You will provide agile development leadership to drive successful completion of client engagements for your team You will build andmaintainpositive relationships and encourage open dialogue and feedback with clients. You will act as a leadership sponsor and escalation point for customersrepresentingServices leadership with customer executives. Your efforts will drive towardachievement ofa 95% average CSAT score with our clients. You willrepresentServices leadership internally with executive level communicationregardingindividualprojectand overall portfolio health. You are focused on delivering business results. Youare responsible forforecasting and revenue delivery against plan services revenue. Youare responsible forbudget adherence across our entire portfolio projects and driving billableutilizationin the team to achieve 40% margin. Youare responsible fordriving a maintenance revenue stream and ensuring quality profitable delivery of solution maintenance against delivered solutions. You willbe responsible formanaging planning and reporting on projects and business metrics for the team including financial customer satisfaction andprojectssuccess. You willestablishacost effectivescalable partner network to ensure a quality elastic supply network is available to ensure capacity is not a limiting factor to revenue delivery. You will drive innovation and continual improvement within the department. You willpartnercross functionally to support GTM readiness for new offerings. You will work with teams across Services & broader D2L to bring new solution offerings to market based on feedback from the team and clients. You will identify opportunities to standardize and productize custom solutions for re-sale. You will proactively look for opportunities to grow the business and provide value to existing clients and prospects through new and improved capabilities and practices across the team. Strategic Planning : Developing and executing strategic plans for the department aligning with overall companyobjectives. Client Relationship Management : Building andmaintainingstrong relationships with clients understanding their needs and ensuringhigh levelsof customer satisfaction. Team Development : Mentoring and developing team members fostering a culture of continuous learning and professional growthand career progression. Financial Management : Budgeting and financial oversight of the professional services departmentmonitoringexpenses and revenue to achieve profitability. Problem-Solving : The ability to analyze complex issues and provide effective solutions to challenges that may arise during project delivery. Business Development : Identifyingopportunities for business growth working with sales teams to develop proposals and contributing to the expansion of the client base. Industry Knowledge : In-depth knowledge of the industry market trends and best practices in professional services. Customer Focus : Putting the clients needs first and ensuring that all services provided align with the clients goals and expectations. Team Collaboration : Encouraging collaboration and cross-functional teamwork among different departments within the organization. Quality Assurance : Ensuring the quality of service delivery and adherence to established standards and best practices. A bachelors degree in a relevant field such as web development or software engineering. Minimum 3 years of experience in people leadership with progressive experience managing web and full stack software development teams. Minimum 5years ina client facing / custom development / services environment.
General Description :
The Manager Custom Development Services is responsible for leading revenue generating Custom Development Services team that delivers innovative solutions and exceptional customer experience to our client base. Your teams mission is to help our customers extend the capability of the Brightspace platform through public facing APIs integration and extension points. You are charged with continuing to grow and develop a team of highly skilled and passionate full-stack and front-end web developers.
You are an innovative customer oriented seasoned technical leader. Possesses a strong entrepreneurial spirit. Is an expert in cutting edge development practices. Enjoys working with external customers and internal partners to build a growing line of business while bringing inspiration and fun each and every day. Youll reap the rewards of your efforts watching the team grow and deliver exceptional customer experience to our clients.
Major Responsibilities (How Will I Make an Impact) :
This role is accountable for managinga revenuegenerating Custom Development Services team that delivers innovative solutions and exceptional customer experience to our client base.
Performance and People
- You are passionate about people leadership.
- You will manage a team ofFront EndWeb Developers and Full Stack Software Developers
- You will coach and provide opportunities to grow their skillsprovidecareer path opportunities give regular feedback and create a collaborative and open environment.
- You will create and manage a web of internal team relationships and look for opportunities to collaborate andknowledge sharebetween your team and groups such as Product Management Product Development Sales and other Services teams.
- You will work closely with Product Management and Product Development to evolve and align to D2L SDK practices
Clients and Projects
Departmental and Revenue
Solutions & Offerings
Competencies (What youll bring to the role) :
Suggested Qualifications / Experience :
This position is to fill an existing vacancy
Required Experience :
Senior Manager
Key Skills
Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce
Employment Type : Full Time
Experience : years
Vacancy : 1
Create a job alert for this search
Senior Manager Custom Development Services • Kitchener, Ontario, Canada
Similar jobs
Building a risk applications and tools for innovative international top-tier hedge fund from the ground up, comprising the systems for traders, pre-trade checks and analysis, risks and limits manag...Show more
Senior Manager, Custom Development Services.D2L is a cloud company that is modernizing education and building the Future of Work.
The old models of teaching and learning are in the midst of the larg...Show more
A sales enablement content manager creates and manages sales collateral like pitch decks, battle cards, and playbooks to support the sales team and drive revenue growth.
Key responsibilities include...Show more
Lead design and implementation of Saviynt IGA solutions (Lifecycle, Access Requests, Certifications).Integrate Saviynt with HR, AD, Azure AD, and cloud / on-prem applications.Configure workflows, pol...Show more
Director of Operations – Drayage (Eastern Canada).Must have experience leading drayage operations).Logistics Talent Agency is recruiting a Director of Operations – Drayage for a leading asset based...Show more
CitiXsys, its channel partners, and end customers.This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.I...Show more
We are currently searching for a.With over 50 years in business, we are well known throughout Ontario as a successful Real Estate Development company.
Our ideal candidate will have strong problem-so...Show more
Grant Thornton is one of the world’s leading professional services networks with member firms in 150 markets, 80,000 people and global revenues of $8.
Member firms offer audit, tax, and advisory ser...Show more
EMS / SCADA Engineer – Power Systems.Professional Services Engagement – B2B (Incorporated Entities Only).Akkodis is seeking an EMS / SCADA Engineer – Power Systems for a remote contract position su...Show more
Position Summary Develop client focused budgets and proposals for the conduct of Phase I-IV clinical trials, including simple bid grid mapping with manager support.Work in collab...Show more
What if you could redefine what’s possible? With us, you can.We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth and depth of engineering, advisory and ...Show more
Duration : 8 months (with potential extension up to 12 months).Location : Fully remote — open to candidates anywhere in the U.
Please submit your application directly to.Applications submitted through...Show more)
Senior Platform Engineer – Istio / Ingress.Join the Boundary Services team to.Istio-based traffic routing, gateways, and reliability.
Istio ingress gateway and service mesh.Set best practices for bo...Show more)
Remote Freelance Project Manager.This role serves as the operational backbone of cross-functional initiatives, driving timelines, accountability, and execution excellence.This is a remote role that...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more
Our founding team has built and shipped game-changing digital products at Canada's leading financial institutions.Now we're taking everything we've learned and building something bolder, faster, an...Show more
Here at Focus Cloud we are seeking an experienced.Workday change management experience is strongly preferred.ERP or SaaS platforms will also be considered.
This role leads change activities across o...Show more
CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show more
Senior Java Developer (Trading Systems)
Luxoft • guelph, on, ca
Full-time
Last updated: 8 days ago • Promoted
Senior Manager, Custom Development Services
D2L • Kitchener
Full-time
Last updated: 10 days ago • Promoted
Content Development Manager - Dynata
Dynata • guelph, on, ca
Full-time
Last updated: 12 hours ago • Promoted • New!
Saviynt SME - TechDemocracy
TechDemocracy • guelph, on, ca
Full-time
Last updated: 12 hours ago • Promoted • New!
Director of Operations - Drayage
Logistics Talent Agency • guelph, on, ca
Full-time
Last updated: 4 days ago • Promoted
Consulting Manager - CitiXsys - iVend Retail
CitiXsys - iVend Retail • guelph, on, ca
Full-time
Last updated: 8 hours ago • Promoted • New!
Senior Property Manager - Confidential
Confidential • kitchener, on, ca
Full-time
Last updated: 4 days ago • Promoted
Associate director, M&A (Global role – in a virtual working environment) - Grant Thornton International Ltd
Grant Thornton International Ltd • guelph, on, ca
Full-time
Last updated: 8 hours ago • Promoted • New!
Scada Engineer - Akkodis
Akkodis • guelph, on, ca
Full-time
Last updated: 12 hours ago • Promoted • New!
Proposal Manager
Precision For Medicine • kitchener, ON, ca
Full-time
Last updated: 10 hours ago • Promoted • New!
Senior Technical Manager, Bridges and Civil Structures
WSP in Canada • Kitchener, Region of Waterloo, Canada
Full-time
Last updated: 8 days ago • Promoted
(Remote) Ad Operations Manager
Mitre Media • guelph, on, ca
Remote
Temporary
Last updated: 4 days ago • Promoted
Senior Platform Engineer – Ingress & Service Mesh (Istio)
Net2Source (N2S) • guelph, on, ca
Full-time
Last updated: 4 days ago • Promoted
Remote Freelance Project Manager – Patient & HCP Education & Engagement Platform
Community Health Marketing (CHM) • guelph, on, ca
Remote
Full-time
Last updated: 4 days ago • Promoted
Customer Service - Work from Home - 50k-60k / Year
Spade Recruiting • Brant, Ontario
Remote
Full-time
Quick Apply
Last updated: 2 days ago • Promoted
Senior Product Manager
fintex • guelph, on, ca
Full-time
Last updated: 3 days ago • Promoted
Workday Change Manager - Focus on WD
Focus on WD • guelph, on, ca
Temporary
Last updated: 4 days ago • Promoted
Senior Salesforce SPIFF and Territory Management Consultant (Canada - Remote)
CloudLabs Inc • guelph, on, ca
Remote
Full-time
Last updated: 4 days ago • Promoted