user support technician

Education

• Other trades certificate or diploma
• or equivalent experience

Work setting

• Help desk

Tasks

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Supervision

• No supervision responsibility

Computer and technology knowledge

• iOS
• Networking software
• Networking hardware
• Networking security
• Servers
• Desktop applications
• Communication software
• Mac OS
• MS Active Directory

Security and safety

• Basic security clearance

Transportation / travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Own tools / equipment

• Internet access
• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent written communication
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Do you have experience working in this field?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits