Assistant Groups Reservations Manager

We are seeking a highly energized organized and professional candidate to assist in leading our room reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management within the hospitality industry whilst enjoying the breathtaking setting of the Canadian Rockies

Competitive Salary : $59000 $62000 gross annually based on previous experience & education

Job Duties Include :

• Oversee the daily operations for the largest inhouse reservations department within the NCA region (team of up to 19 including four coordinators)
• Work closely with Sales Revenue Management PR Marketing and Operations teams to develop and execute new packages rates and processes.
• Foster strong relationships with group organizers sales managers conference services managers and tour & wholesale suppliers.
• Act as key resource for Reservations and all segments knowledge while overseeing the training of Reservations Agents
• Assist with monitoring of all Reservations common inboxes and ensure correspondence of emails within a timely manner
• Assist with the balancing of guestroom inventory using sales reporting to determine inventory concerns spearheading inventory challenges for at capacity dates and working with partners to find solutions and organize reversals and relocate
• Handle guest complaints regarding reservations concerns and follow up on SCORE
• Build and maintain rates packages within Reservations System per specification of Group Contracts
• Ensure monthly group contract audits are completed by the designated deadlines
• Attend group precons resume meetings and revmax meetings to present Group data.
• Assist with scheduling and payroll for the reservations department
• Champion the employee engagement survey (EES) initiatives for the department
• Ensure that there is constant communication within the team by conducting monthly department meetings
• Contribute to monthly department meetings
• Follow and champion any assigned hotel committees
• Assist with creating and managing department incentive programs
• Create and implement Reservations training guides update SOPs tracking documents and communicate these effectively to the Reservations team
• Assist with recruitment for all yearround and seasonal reservations staff
• Manage room reservations agents and act as a mentor
• Assist the reservations team with all duties during high demand periods
• Other duties as assigned As a leader of the Rooms Division you may be asked to assist in other operational departments within rooms division as needed

Qualifications :

Your Skills & Qualifications :

Additional Information :

Job Perks & Benefits :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion :

At Fairmont Banff Springs we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

APPLY TODAY :  For more information on working and living in at Fairmont Banff Springs please visit

Remote Work : Employment Type :

Fulltime