Business Support Salesforce Administrator

Reporting to the General Manager the Business Coordinator Systems Administration plays a central role in ensuring the reliability functionality and effectiveness of the YMCAs membership and program management systems. With a strong focus on Salesforce this position supports daily system operations troubleshooting user training data quality and system enhancements that enable frontline success and organizational growth.

Working closely with operations system administrator and IT this role helps maintain and improve our CRM and related systems (including Salesforce Avocado platform). The Business Coordinator ensures system processes are efficient consistent and aligned with the needs of the membership and program teams.

Additional responsibilities include supporting strategic reporting planning optimizing workflows and ensuring that systems are used effectively to support the member experience and organizational goals.

Key Responsibilities

Systems Administration & Support

• Maintain a deep understanding of Salesforce and related membership / program systems including configuration functionality workflows and user experience.
• Provide front-line system support troubleshooting and issue resolution to membership and program teams.
• Collaborate with the Systems Administrator and IT on system maintenance updates testing and enhancements.
• Ensure data integrity accuracy and consistency across all systems.
• Support management with building KPI reports
• Support system integrations and help streamline cross-departmental workflows.

User Training & Operational Support

CRM Optimization

Collaboration & Organizational Alignment

Qualifications & Experience

The YMCAs Commitment to Trust Safety and Equality

As part of a trusted charitable organization you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey you will be required to :

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities persons of colour and ethnicity Indigenous persons (First Nations Metis and Inuit) and people of all sexual orientations and genders.

Application deadline : February 15 2026

Required Experience :

Unclear Seniority

Key Skills

Business Intelligence,SAP BusinessObjects,Fiscal Management,Crystal Reports,QuickBooks,Accounting,Business Management,SDKs,System Testing,Administrative Experience,Epic,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1