AMI Network Analyst

General Accountabilities

• Maintain facility software; such as LAN / WAN facilities software, firmware and other AMI and telecom enabled applications by applying corrections, generating new versions, adjusting parameters and making modifications in order to improve performance and simplify use.
• Assist in the evaluation of new or revised AMI network products hardware and software. Assist in the performance of studies to determine applicability and adaptability of network hardware products and software packages.
• Install new vendor supplied network hardware and software solutions. Select parameters, generate, test and implement.
• Design and write software programs to meet specific requirements including configuration, programming, testing, documenting and implementation.
• Work with clients across the Corporation to discuss AMI network requirements and new hardware or software facilities.
• Work with telecom carriers and vendors of AMI network products and services regarding the installation hardware, software and the resolution of problems.
• Evaluate the effectiveness of designated portions of the AMI network facilities. Assist in studies relating to AMI network services hardware or software requirements, efficiency and reliability. Recommend changes to improve system effectiveness. Notify Supervisor of potential or existing problem areas.
• Work with internal and external customers regarding details on customer service issues and inquiries including the commissioning of meter and network devices and commencement of meter data collection. Respond effectively to inquiries associated with planned or unplanned AMI system disruptions to eliminate billing errors and customer complaints. Operate a variety of meter data head end software applications to process and monitor meter and AMI network device error reports. Clarify problem areas with supervisory, as appropriate. Perform printing, receipting, filing, updating and submissions of meter and AMI network device error reports, as required.
• Assist in the resolution of meter and AMI network device trouble reports using established procedures, practices and operational tools.
• Test and verify the end to end communication paths for data errors using the tools of the AMI network component and the head-ends systems prior to commissioning of meter installations and commencement of meter data collection.
• Maintain current knowledge of specific areas voice, video, LAN / WAN wired / wireless computer / network technologies associated with new or revised equipment vendor products, procedures or applications that may be available. Assist in the preparation of recommendations for changes to AMI network products and services.
• Perform other duties as required.

Essential Knowledge, Experience and Qualifications :