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Instructional Support Team Lead

Instructional Support Team Lead

InsideHigherEdOakville, Ontario, Canada
2 days ago
Salary
CAD96196 yearly
Job type
  • Full-time
Job description

Instructional Support Team Lead

Date Posted : 11 / 22 / 2024

Req ID : 40793

Faculty / Division : Faculty of Arts & Science

Department : Department of Mathematics

Campus : St. George (Downtown Toronto)

Position Number : 00057440

Description : About us :

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Department of Mathematics is consistently ranked as one of the best in Canada. As part of the University of Toronto, our Faculty comprise a unique blend of established intellectuals and early- career researchers. Our department members include numerous award-winning Faculty with outstanding accomplishments and leading research within a field that requires critical thinkers who analyze, assess and problem solve.

Your opportunity :

Under the general supervision of the Associate Chair, Undergraduate Studies and the Department Manager, the incumbent is responsible for leading the instructional support team to provide administrative support for the teaching of large undergraduate first and second year mathematic courses.

Your responsibilities will include :

  • Implementing plans and process improvements for program activities
  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Analyzing service delivery and / or internal processes and recommending improvements
  • Determining logistics for program activities
  • Determining work priorities based on knowledge of deadlines
  • Coordinating meeting schedules, agendas, materials, action and follow-up items
  • Writing routine documents and correspondence
  • Directing the activities of a small group of staff-appointed employees all performing a similar function, including responsibility for scheduling and / or workflow

Essential Qualifications :

  • Bachelor's Degree or acceptable combination of equivalent experience
  • Minimum three years of recent and related experience providing administrative support for an academic program in a post-secondary environment
  • Experience providing support to University faculty, TAs, and staff in the coordination of large undergraduate courses, including non-exhaustively TA scheduling and communications, creating and maintaining course websites, and maintaining records
  • Demonstrated experience proofreading and formatting lecture notes, problem sets, tests and exams
  • Demonstrated experience working with databases and surveys and generating reports
  • Demonstrated experience working with undergraduates and providing information to students
  • Experience organizing and planning meetings / events
  • Experience analyzing service delivery, planning workflow and timelines, and making process improvements
  • Strong knowledge of the operations and workflow of a mathematics academic program administrative support
  • Excellent verbal and communication skills with the ability to communicate with a diverse group of clients
  • Well-developed and strong interpersonal skills
  • Excellent time management, prioritization and organizational skills
  • Excellent skills in MS Office suite (Word, Excel, Outlook, Access, OneDrive) and SharePoint
  • Excellent skills with student information systems, such as ROSI and Quercus
  • Assets (Nonessential) :

  • Experience directing the workflow for appointed and casual staff
  • To be successful in this role you will be :

  • Communicator
  • Diplomatic
  • Meticulous
  • Motivated self-learner
  • Organized
  • Team player
  • This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline .

    Closing Date : 12 / 05 / 2024, 11 : 59PM ET

    Employee Group : USW

    Appointment Type : Budget - Continuing

    Schedule : Full-Time

    Pay Scale Group & Hiring Zone :

    USW Pay Band 11 $75,223. with an annual step progression to a maximum of $96,196. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

    Job Category : Administrative / Managerial

    Lived Experience Statement

    Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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  • All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

    Diversity Statement

    The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

    As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http : / / uoft.me / UP .

    Accessibility Statement

    The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

    The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

    If you require any accommodations at any point during the application and hiring process, please contact [email protected] .

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