IT Operations & Digital Workplace Coordinator

IT Operations & Digital Workplace Coordinator

Job Description

The IT Operations & Digital Workplace Specialist is responsible for supporting and improving the organization’s digital workplace environment. This role manages employee laptop setup and technical support, designs and maintains Microsoft 365 solutions (including Microsoft Forms and Power Automate Flows), and creates and supports Intranet Hubs (SharePoint / Teams) to streamline workflows, communication, and operational efficiency. The role works closely with IT, HR, Operations and leadership to support onboarding, automation, and internal systems.

Key Responsibilities

• Set up, configure, and troubleshoot laptops for new and existing employees
• Manage user access, permissions, and basic security configurations
• Design, build, and maintain Microsoft Forms for internal processes
• Create and manage Power Automate (Flows) to automate workflows and approvals
• Build, maintain, and improve Intranet Hubs (SharePoint / Teams) for documentation and collaboration
• Provide day-to-day IT and Microsoft 365 support to employees
• Support onboarding and offboarding in collaboration with HR and Operations
• Maintain system documentation, guides, and best practices
• Identify opportunities to improve efficiency through automation and digital tools
• Coordinate with external IT vendors when required

Required Skills & Experience