Lead Quality Engineer, Group Benefits Claims Technology

Join our GB-Claims Engineering team!

We are transforming the health and dental benefits experience to make it simple, intuitive, and personalized—so we become a trusted health partner. As Lead Quality Engineer, you’ll play a critical role in ensuring our systems deliver on this promise by embedding quality engineering practices across our technology ecosystem.

Position Responsibilities :

Lead and mature QE practices for Group Benefits Claims Technology.

Define and maintain quality standards, critical metrics, and automated testing strategies, including data synthetics for test automation.

Develop and maintain automated test suites for functional, integration, and end-to-end testing across five squads operating under the Scaled Agile Framework Agile Release Train model.

Establish accountability for quality engineering within squads and build succession planning through coaching and mentoring engineers.

Act as a conduit across Group Benefits technology teams, ensuring consistent quality across back-end services, front-end applications, and external integrations.

Collaborate using JIRA, JIRA Xray (for test case management), Azure DevOps, and GitHub for planning, execution, and reporting.

Required Qualifications :

Expertise in test automation frameworks and methodologies, including Selenium, Playwright, Robot Framework, and Bruno.

Strong understanding of API testing, CI / CD pipelines, cloud environments, and data-driven testing strategies.

Hands-on experience in automated testing, quality assurance metrics, and defect analysis.

Ability to lead technical practices and influence collaboration and strengthen partnerships.

Growth mindset with a passion for mentoring engineers and driving continuous improvement.

AI-assisted test case generation : Use AI to process user stories and technical requirements to automatically create test cases and scripts.

Synthetic data generation : Apply AI to produce realistic test data for better coverage.

Defect prediction and prioritization : Leverage machine learning to identify high-risk areas and optimize testing efforts.

Preferred Qualifications

SAFe methodology.

Familiarity with enterprise-scale quality engineering in complex ecosystems.

Background in Group Benefits industry or Financial Services.

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.