Scheduling Coordinator – Inside Sales
Role Overview
The Scheduling Coordinator supports inside sales performance by assigning leads and placing appointments into available time slots. This role focuses on quickly matching high-intent leads with the right sales representatives, filling open appointment capacity, confirming upcoming appointments, and ensuring bookings meet quality standards. This position has a direct impact on issue rates, rep productivity, and overall close performance.
Why join our growing team : https : / / youtu.be / SfZP2OJEfqw
What's in it for you?
$50,000 per year
Benefit plan after 3 month probation
Bonus's available for hitting KPI's
Key Responsibilities
Lead Assignment & Appointment Placement
- Assign inbound and outbound leads to sales representatives using the team’s routing system (“batting order”)
- Schedule appointments into open time slots based on available capacity
- Adjust or reassign appointments when openings occur to keep schedules optimized
Capacity Optimization
Pull appointments forward when earlier time slots become availableHelp create same-day and next-day bookings when lead flow allowsBackfill cancelled appointments with qualified prospectsCancellations & Rescheduling
Work to save cancelled appointments whenever possiblechedule cancellations quickly to reduce lost selling time
Lead Prioritization
Prioritize high-intent leads to minimize time-to-appointmentFast-track PPC and other high-conversion lead sources over lower-intent channelsAppointment Confirmation
Confirm upcoming appointments to improve show ratesVerify key details such as appointment time, project scope, and required decision-maker attendanceQuality Assurance
Review appointment notes for accuracy, completeness, and adherence to company standardsFlag recurring issues or trends that may impact issue rates or sales performanceSkills & Qualifications
Strong organizational and time-management skillsAbility to make quick, informed decisions in a fast-paced environmentClear and professional communication skills (phone, SMS, CRM documentation)High attention to detail and commitment to qualitySome evenings and weekends may be required#J-18808-Ljbffr