Technical Support Engineer (Mandarin Required)
- Full-time
Salary: $45,760 - 52,000 per year
Requirements:
- Bachelors degree or higher and at least 2 years of project implementation experience.
- Experience implementing and promoting system rollouts in the express delivery or logistics industry is preferred.
- Proficiency with office software, strong communication and training abilities, and data analysis skills.
- A proactive, detail-oriented, patient, and responsible approach, with strong learning and problem-solving abilities.
- Chinese language proficiency is required; English proficiency is preferred.
- Willingness to travel up to 50% is preferred.
Responsibilities:
- Lead system implementation rollouts across countries and regions for our last-mile delivery business, supporting tests of new processes and defining requirements for new features.
- Gather daily business requirements and follow up on feedback through resolution.
- Collect and resolve online issues reported by business teams or local technical support.
- Organize and participate in user acceptance testing for new features, prepare training manuals, and deliver training sessions.
- Respond promptly to daily on-site issues and continually improve FAQ documentation.
Technologies:
- Support
- Network
More:
We are GOFO, a technology-driven global last-mile network operator providing efficient, reliable delivery solutions to e-commerce platforms and brand customers. Guided by our principle, Drive Efficiency, Deliver Trust, we use intelligent technology and localized operations to build a scalable, data-driven delivery network. Our expertise includes last-mile network planning, intelligent dispatch, service-quality governance, and customer experience optimization. We operate across North America, Europe, and other regions, with more than 2,000 employees globally, including in the United States, Canada, France, the Netherlands, and Italy. We are continuing to expand our global reach while tailoring solutions to local markets. This role pays $22.00–$25.00 per hour and is based in person.
last updated 46 week of 2026