Support Specialist

Salary: $46,592 - 56,992 per year

Requirements:

• Excellent communication skills
• Technical curiosity and a passion for helping others succeed
• A motivated, customer-oriented approach

Responsibilities:

• Respond to customer inquiries by phone, email, and live chat in a professional and timely manner
• Diagnose, troubleshoot, and resolve issues with our digital platforms and services
• Help users understand product features, installation steps, and system configurations
• Escalate complex technical issues to our development or engineering teams
• Record client interactions, feedback, and technical resolutions to strengthen our internal knowledge base

Technologies:

• Support

More:

At Mi-Trato Digital Solutions, we provide innovative digital services and are seeking a Support Specialist to join our team in Red Deer, Alberta. This is a full-time, in-person position and the primary point of contact for clients seeking support with our digital solutions. Compensation is CA$22.40–CA$27.40 per hour for 40 hours per week, with flexible schedule options. Our full-time team members receive paid time off, flexible scheduling, casual dress, and on-site parking.

last updated 45 week of 2026