Operational Performance Specialist

Salary: $91,109 - 113,896 per year

Requirements:

• A post-secondary diploma or degree in business administration, business analysis, data analytics, statistics, engineering, information systems, asset management, or a related discipline, or an equivalent combination of education and experience.
• Strong knowledge of business analysis, performance measurement, statistical analysis, research methods, and data quality management.
• Experience analyzing complex operational and business data, identifying trends and risks, assessing alternatives, and making evidence-based recommendations.
• Experience creating KPIs, dashboards, management reports, business cases, feasibility studies, process documentation, and executive presentations.
• Knowledge of requirements gathering, process mapping, workflow design, user acceptance testing, implementation planning, and change management.
• Proficiency with business systems, databases, and analytical tools; experience with IBM Maximo, Excel, Power BI, SharePoint, and Microsoft 365 is preferred.
• Experience maintaining reports, database queries, data validation processes, and audit controls.
• Strong project coordination skills, including the ability to manage competing priorities and meet deadlines.
• Excellent analytical, problem-solving, organizational, communication, and presentation abilities, including the ability to explain complex information to varied audiences.
• Ability to work independently, use sound judgment and discretion, handle confidential information, and collaborate effectively.
• Asset management, maintenance operations, reliability, lifecycle planning, or continuous improvement knowledge is an asset.
• Ability to quickly learn organizational policies, systems, operational practices, and relevant maintenance and asset management requirements.
• Knowledge of the Ontario Human Rights Code, accessibility standards, and disability accommodation requirements as they relate to employees and customers.
• Ability to use office technology and applications, maintain documentation and historical records, plan and organize projects, and manage information and records.
• Applicants must submit their own original materials and responses without AI assistance and must not disclose interview questions. Applicants selected for interview must disclose any relative who is a current TTC employee if the relationship could present a conflict of interest.

Responsibilities:

• Analyze operational, maintenance, reliability, financial, and asset performance data to identify trends, recurring issues, service impacts, risks, and opportunities for improvement.
• Create and maintain KPIs, dashboards, scorecards, and management reports for maintenance and capital program performance.
• Perform business and process analyses, cost-benefit assessments, and feasibility studies, and provide data-informed recommendations to improve asset management, maintenance strategies, and program delivery.
• Support continuous improvement initiatives, pilot projects, and system enhancements, including implementation planning, change management, training, and performance evaluation.
• Work with operational, maintenance, capital, and technical stakeholders to validate findings, coordinate projects, and share insights through reports, presentations, and performance metrics.
• Identify business and reporting requirements for MAXIMO and related systems, and support system testing, data validation, documentation, and process improvements.
• Research industry practices, emerging technologies, and asset management trends to support operational excellence and informed decision-making.

Technologies:

• AI
• Excel
• IBM
• Support
• Microsoft 365
• Power BI
• SharePoint
• Office 365
• ChatGPT
• Copilot
• Network

More:

We are the Toronto Transit Commission (TTC), a major transit system serving Toronto and connecting communities. We are seeking an Operational Performance Specialist, Elevating Devices, in Plant Maintenance, reporting to the Manager, Elevating Devices. This is a new, regular, on-site position with one vacancy, a salary range of $91,109.20–$113,895.60, 35 hours per week, day shifts, and Saturdays and Sundays off. Our corporate vision is to move Toronto toward a more equitable, sustainable, and prosperous future, and our mission is to provide safe, reliable, efficient, accessible, integrated public transit. We offer membership in our defined benefit pension plan, health, dental and vision coverage, and professional development and well-being programs. We are committed to equity, diversity, inclusion, accessibility, and a barrier-free recruitment process, with accommodations available on request. We expect a fair hiring process based on job-related qualifications and merit.

last updated 45 week of 2026