Remote Prior Authorization Pharmacy Technician

Remote Prior Authorization Pharmacy Technician Location: Remote (U.S.-based) Pay: $20.00/hr Schedule: Monday–Friday, assigned 8-hour shifts between 8:00 AM – 8:00 PM CT (mandatory overtime) Training: 6 weeks, Monday–Friday 8:00 AM – 4:30 PM CT (attendance is critical)

Position Overview

We’re seeking a Remote Prior Authorization Pharmacy Technician to handle high-volume inbound calls from members, providers, and other callers. You’ll provide professional phone support through a criteria-based prior authorization process, document approvals/denials accurately, and route clinical/judgment questions to a pharmacist.

Responsibilities

• Take inbound calls and provide professional customer service support
• Document interactions, approvals/denials accurately and timely
• Escalate clinical questions to the pharmacist
• Work across multiple systems while on calls
• Use MS Teams and Outlook daily (Word/Excel helpful)

Required Qualifications

• 1+ year inbound, high-volume call center experience (healthcare/insurance/PBM/medical office preferred)
• Strong communication, customer service, and documentation/data entry skills
• Comfortable multitasking across multiple systems during calls
• Verifiable High School Diploma or GED

Preferred Qualifications

• Pharmacy Technician experience strongly preferred
• Pharmacy Tech License/Certification/Trainee License preferred
• If you have an active credential, include a screenshot of the active credential at the top of your resume

Remote Work Requirements (Must Have)

• Hardwired internet connection (Wi-Fi only is not acceptable)
• Internet speed of 25 Mbps download / 3 Mbps upload minimum
• Internet speed test screenshot required with submission
• Private, HIPAA-compliant workspace
• Smartphone required (for use of the PING application)

Additional Candidate Questions (please answer on your resume)

• City/State you currently reside in
• Do you hold a Pharmacy Tech License/Certification/Trainee License? If yes, type + expiration
• Years of Pharmacy Tech experience (brief summary)
• Years of high-volume inbound call center experience (brief summary)
• Any prior authorization experience? (Yes/No + brief details)
• Proficiency level: MS Teams, Outlook, Word, Excel (Beginner/Intermediate/Advanced)
• Confirm you have a HIPAA-compliant workspace and hardwired internet meeting minimum speeds
• Any planned time off/conflicts impacting 6-week training and assigned shifts

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