Bilingual Travel Concierge Consultant
American Express • quebec, capitale nationale, Canada
11 hours ago
Job description
Use your travel knowledge and French fluency as an American Express Bilingual Travel Concierge Consultant serving Premium Card Members through remote customer interactions.
Global Servicing supports consumer travel, concierge experiences, and card customer service across American Express. This consultant role focuses on creating memorable trips, delivering extraordinary experiences, and building lasting relationships through chat, email, and voice. You will use travel tools daily, with training provided in Sabre GDS.
Key Responsibilities:
- Create unforgettable trips and concierge experiences
- Deliver innovative and extraordinary travel experiences
- Handle customer responsibilities across chat, email, and voice
- Listen carefully and build lasting customer relationships
- Recommend and cross-sell relevant products and services
Requirements:
- Fluent spoken and written French
- Knowledge of travel and world geography
- Strong communication, time-management, and multitasking skills
- Sales experience with consultative skills
- Flexibility to work evenings, nights, and weekends
Bring French fluency, travel expertise, and consultative service skills to Premium Card Member experiences at American Express.
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