Junior Knowledge Management Writer

Technical writing and plain-language skills shape internal knowledge at CIBC, with a hybrid schedule of one to three onsite days weekly.

As a Junior Technical Writer on the Knowledge Management team, you will write and edit content for frontline and back-office employees. You will create accessible Knowledge Central material while applying grammar, metadata, and AI requirements. The work supports employees seeking, understanding, and acting on information.

Key Responsibilities:

• Write and maintain procedures, processes, policies, and product information
• Support documentation work packages for CIBC projects
• Coordinate needs-assessment and documentation review sessions
• Apply plain-language, style-guide, accessibility, metadata, and AI standards
• Recommend intranet documentation solutions with Content Leads

Requirements:

• Current post-secondary enrollment through Winter 2027
• Working toward a Bachelor of Arts or Master’s in English or Arts
• Excellent English grammar, spelling, and plain-language skills
• Strong analytical, problem-solving, verbal, and written communication skills
• Knowledge of Microsoft Office 365; technical writing certification is an asset

Develop accurate, accessible Knowledge Central content through technical writing, user-focused design, and strong communication at CIBC.

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