Customer Service Assistant Manager

Lead customer service operations as a full-time Assistant Department Manager, using coaching and communication skills in Longo's retail environment. Support daily department readiness.

As Assistant Customer Service Department Manager, you will assist the Customer Service Manager with daily operations. You will mentor Team Members, address customer issues, and maintain productivity. The position requires customer service experience, strong computer skills, and effective communication.

Key Responsibilities:

• Motivate and mentor Team Members
• Support regular team meetings
• Coach and train Team Members
• Handle Team Member and customer issues
• Uphold health, food safety, and loss prevention policies

Requirements:

• Minimum one year customer service department experience
• Strong customer service and relationship-building skills
• Ability to lead, coach, motivate, and work quickly
• Strong computer skills and willingness to learn systems
• Availability for days, evenings, and weekends

Support Longo's customer service department through leadership, coaching, issue resolution, and consistent daily operational readiness.

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