Customer Service Representative - Assistance Services $22.42/h
Global Excel Management • windsor, on, Canada
18 hours ago
Job description
Job Description
Customer Service Representative - Assistance Services $22.42/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
What does your typical day look like?
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
- Open the initial claim and refer the person to the most suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.
What skills and experience are we looking for?
- College diploma or equivalent
- Experience in customer service, telecommunications and/or claims assistance
- Excellent communications skills in English
- Customer service oriented
- Ability to work with people in a fast-paced, team environment
- Good communication skills and highly professional
- Good computer skills (Microsoft Office, internet etc.)
We offer you
- Global Excel offers more than aposition;
- We offer a competitive compensation package that includes a base salary, performancebonusand anextensive benefitspackage;
- A professional future with opportunities for development, growth, andadvancement;
- RRSP Matchprogram;
- Financialassistanceto employees who wish to continue theireducation;
- Work/life balance,healthand wellness initiatives including an excellent EAPprogram;
- Employee engagement programs that focus on fitness, food, and fun.
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