Agent bilingue support technique de nuit

Salary: $39,520 - 39,520 per year

Requirements:

• Completed college degree or specialization in a relevant field
• At least 2 years of experience in a similar role, customer service, or a call center
• Analytical and problem-solving skills
• Proficiency with computer tools, particularly Microsoft Office
• Bilingualism is required
• Excellent listening, verbal, and written communication skills
• Professional, diplomatic, and courteous manner

Responsibilities:

• Serve as the point of contact for questions and technical issues related to using electric vehicle charging stations
• Help customers complete payments at charging stations or through the app
• Validate government subsidy applications during quieter periods
• Guide customers in using the electric charging station app
• Listen carefully to customers needs and concerns, respond with empathy, and follow established procedures
• Maintain broad knowledge of the app and charging stations
• Clarify customer needs and use decision-support tools and resources to resolve non-standard issues
• Deliver an expert customer experience with a friendly approach

Technologies:

• Support
• Marketing

More:

At Groupe Marketing International, were looking for dynamic Technical Support Agents to join our dedicated team in a modern, bright office environment. This is a full-time, permanent role offering 37.5 hours per week at $19 per hour, plus a night-shift premium. The schedule runs seven days a week from 11:00 p.m. to 7:00 a.m. We offer flexible scheduling, on-site parking, individual workspaces, and offices located near a bus station and about two minutes from Carrefour Laval. The role offers an opportunity to learn and grow in a customer-focused, technology-driven setting.

last updated 44 week of 2026