Customer Service Representative

Delta, BC Full-time CA$48,000 - CA$50,000 / year

Randstad Canada is recruiting a full-time Customer Service Representative for an industrial technology employer in Delta, BC. The role supports customers with inquiries, order processing, quotations, and product assistance.

Compensation and benefits

• Salary: $48,000–$50,000 per year, based on experience
• Health, dental, and vision benefits
• Paid vacation, sick leave, and personal time off
• Daytime schedule and opportunities for technical training and development

Responsibilities

• Review customer inquiries, requests for quotation, and purchase orders for completeness and accuracy.
• Process sales orders, changes, returns, and confirmations using ERP and CRM systems.
• Maintain electronic records, order files, correspondence, and quotation documents.
• Coordinate order fulfilment with engineering, purchasing, plant operations, and sales teams.
• Respond to customers about order status, inventory, shipping schedules, and tracking.
• Provide initial product guidance and prepare tailored price quotations.
• Support reception, telephone triage, administrative work, and customer follow-ups.

Qualifications

• High school diploma or equivalent.
• One to two years of experience in customer service, inside sales, order desk, or commercial sales support.
• Strong communication, accuracy, and multitasking skills.
• Experience with SAP, CRM software, or Doxis is an asset.
• Knowledge of drive technology, automation components, or industrial manufacturing is an advantage.
• English-French bilingualism is an asset.

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