Amazon Connect Solutions Lead
1200 Accenture Inc Company • toronto, on, Canada
21 hours ago
Job description
Accenture is seeking a skilled AWS Connect Functional Specialist to design and configure customer, supervisor and agent experiences within cloud contact center environments. You will translate business requirements into Omni-Channel experiences including routing strategies, contact flows, NLU and conversational AI that improve customer and agent experiences.
You will work with business stakeholders, product owners, architects, and development teams to design, test, and continuously improve
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