Front Desk & Visitor Experience Specialist

Position Summary

The Receptionist will answer incoming calls, take messages and aid customers by directing their calls and greeting them in the waiting area. This position is also responsible for a variety of administrative or clerical functions in support of the organization.

Key Responsibilities (Supervisory/Materials/Information)

• Answers and transfers all incoming calls, takes messages, directs customer inquiries, notes the availability of office staff for their incoming calls.
• Ensures that visitors are signed in the logbook and are provided a Visitor’s security badge and staff notified of their arrival
• Depending on location, may perform a variety of other functions including, but not limited to:
• Receiving and sorting inter-office and external mail
• Data entry for operations, administration
• • Other clerical duties as assigned
• Support Transaction Processing team with courier related entries and email monitoring

Education and Experience

• High School diploma
• Experience with a switchboard an asset

Competencies, Working Skills & Attributes

• Ability to operate a switchboard / telephone
• Strong interpersonal skills, able to work independently
• Tactful and dependable
• Strong communication skills, both verbal and written
• Excellent concentration skills because of frequent interruptions
• Experience with computer applications, including Microsoft Office
• Excellent attention to detail
• Solid data entry skills

Working Conditions, Mental Effort & Physical Requirements

• Occasional lifting up to 20lbs may be required
• Must work under deadlines and related stresses in a timely and efficient manner
• Must be able to professionally handle various personnel and other situations as they arise
• Ability to sit for extended periods of time
• Ability to focus on computer screen
• Manual dexterity required to use desktop computer, sort documents and mail, etc.

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