Client Contact Centre Representative at OpenRoad

Become a Client Contact Centre Representative at OpenRoad in Burnaby, where your role enhances customer satisfaction through effective communication. This full-time position emphasizes managing service appointments and customer calls efficiently.
In this role, you'll handle a significant volume of outbound communication, facilitating customer appointments and inquiries. Your ability to multitask and stay organized will support OpenRoad’s mission to provide stellar customer service across various OEM brands. You'll thrive on your initiative and detail-oriented approach.
Key Responsibilities:
• Manage outbound calls to provide customers with essential service information
• Schedule, modify, and cancel service appointments as needed
• Analyze customer service needs and book appointments
• Document detailed notes in the system post-interaction
• Regularly update and maintain the customer database
Requirements:
• Strong self-motivation and time management abilities
• Familiarity with MS Word and Excel applications
• High school diploma or equivalent professional experience
• Professional and engaging communication skills
• Capacity to work effectively in a bustling team environment
Enhance your career with OpenRoad, where your skills in customer care are valued and recognized.
#J-18808-Ljbffr