Warranty & Customer Service Representative

• Manage customer warranty inquiries, claims, and service-related issues in a timely and professional manner.
• Respond to customer inquiries via phone and email, providing accurate information and effective solutions.
• Coordinate with suppliers regarding warranty claims and product-related concerns, including skis, boots, and related products.
• Track and follow up on outstanding warranty claims to ensure prompt resolution.
• Address customer concerns professionally and work toward positive outcomes that enhance customer satisfaction.
• Maintain accurate records of warranty claims, customer communications, and service requests.
• Process and manage customer correspondence and other administrative duties as required.
• Collaborate with internal teams and external partners to resolve customer issues efficiently.
• Provide exceptional customer service while maintaining a professional and positive attitude.

Requirements

• Previous experience in customer service, administration, retail, or a related field is considered an asset.
• Strong customer service skills with professional telephone etiquette.
• Excellent written and verbal communication skills.
• Confident problem-solver with the ability to handle customer concerns effectively and professionally.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and general computer applications.
• Positive attitude, strong work ethic, and a commitment to delivering outstanding customer experiences.

Corporate Culture

• Competitive compensation of $21.00 per hour.
• Vacation and health benefits.
• Supportive team environment and on-the-job training.
• Opportunity to develop customer service, warranty administration, and problem-solving skills within a growing organization.

#J-18808-Ljbffr