Payroll Administration Specialist

Providing payroll administration services and customer support, the full-time Payroll Administration Specialist will manage daily case work, respond to Workday and payroll inquiries, troubleshoot audits, and engage in quarterly business discussions with assigned customers in a remote setting. Key responsibilities Serve as the named Specialist for assigned Pay Administration customers, managing and responding to cases within established Service Level Agreements (SLAs) Assist customers with payroll-related and Workday functionality questions, following OSV Standard Operating Procedures Troubleshoot quarter-end and year-end audit reports while providing recommendations to customers Required qualifications High School diploma or equivalent 3+ years of payroll experience, including research, troubleshooting, and employee/customer support Experience with federal, state, and local payroll taxes Experience with quarter-end and year-end payroll processes, including W-2 activities Proficiency with Microsoft Office Suite