Manager, Pension Administration

An established national organization is seeking a Manager, Pension to lead pension administration, ensure regulatory compliance, and drive operational excellence. Reporting to the Director of Pension and Benefits Operations, this role combines technical pension expertise, people leadership and continuous improvement. Hybrid work environment in Toronto.

Key Responsibilities

• Oversee day-to-day pension administration, including calculations, pensioner payroll, regulatory filings and annual reporting.

• Ensure compliance with applicable provincial and federal pension legislation, plan provisions and payroll requirements.

• Lead, coach and develop the pension administration team.

• Monitor service delivery, accuracy, workloads and operational performance.

• Oversee complex pension cases, quality assurance, internal controls and risk management.

• Develop operational reporting and analytics to support management decisions.

• Partner with internal stakeholders and external vendors to improve systems, automate processes and enhance efficiency.

• Maintain data integrity and strong governance across pension administration systems.

Qualifications

• Post-secondary education in HR, Finance, Actuarial Science or a related field.

• Professional designation such as CEBS, CHRA or PPAC.

• 5–7 years of progressive pension or member services experience.

• At least 5 years of people-management experience.

• Strong knowledge of pension legislation, pension calculations, pensioner payroll and regulatory reporting.

• Experience with pension administration systems, data governance, analytics and process improvement.

• Strong leadership, analytical, communication and stakeholder-management skills.

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.