Artificial Intelligence - AI Technical Specialist

Title - AI Technical Specialist

Location: North York, ON (100% onsite)

Reporting To: Leadership / AI Steering Committee

Department: Digital Transformation & Automation

About the Opportunity

As our business continues to grow we are seeking a bright, articulate, and business-minded AI Specialist to serve as our resident subject matter expert.

In this pivotal role, you will be the primary go-to authority for artificial intelligence across the organization. You will partner directly with our AI Steering Committee and collaborate closely with our internal Data & Automation team to identify opportunities, evaluate emerging tools, articulate clear pros and cons to business leaders, and turn AI capabilities into practical, measurable operational improvements.

Key Responsibilities

• AI Subject Matter Expertise: Serve as the central go-to technical resource for all artificial intelligence and generative AI initiatives across diverse business units (retail, real estate, franchising, and corporate functions).

• AI Steering Committee Partnership: Collaborate with executive leadership and the AI Committee to define strategy, establish responsible AI guidelines, and drive adoption.

• Tool Evaluation & Advisory: Continually research, test, and benchmark emerging AI platforms (ChatGPT Enterprise, Microsoft Copilot, Claude, etc.), clearly articulating the pros, cons, costs, risks, and business value to non-technical stakeholders.

• Process Mapping & Use Case Identification: Meet with departmental leaders to map workflows, identify manual bottlenecks, and recommend practical AI/automation solutions.

• Cross-Functional Collaboration: Partner directly with our internal Data & Automation team (2 specialists) to design, build, and deploy AI-enabled workflows, prompts, templates, and low-code agents.

• Enablement & Change Management: Conduct hands-on training sessions and develop standardized playbooks to empower employees across departments to safely and effectively leverage approved AI tools.

• Impact Tracking: Monitor tool adoption, track measurable time savings, evaluate ROI, and maintain a centralized inventory of AI platforms in use across the enterprise.

Qualifications & Key Requirements

• Experience: 2–5 years of progressive experience in AI enablement, business analysis, technology consulting, digital transformation, or process automation.

• AI Tool Mastery: Deep hands-on knowledge of leading Generative AI platforms (ChatGPT, Microsoft Copilot, Claude, API integrations) alongside relevant industry AI certifications.

• Exceptional Communication Skills: Proven ability to influence stakeholders, present complex technical concepts in plain business terms, and clearly explain past project outcomes to executive leadership.

• Business Acumen: Ability to analyze operational workflows across varied sectors (e.g., retail, real estate leasing, franchising operations, finance) and translate challenges into practical AI applications.

• Technical & Automation Awareness: Familiarity with workflow automation, low-code/no-code platforms, or scripting (e.g., Power Automate, n8n, APIs) to interface effectively with data automation engineers.

• Education: Bachelor’s degree in Business Technology, Computer Science, Information Systems, Data Analytics, Engineering, or a related discipline.

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.