PKI Operations Analyst to manage SSL/TLS certificate operations using PKI and ServiceNow- 42350

Our banking client is seeking a PKI Operations Analyst to manage SSL/TLS certificate operations using PKI and ServiceNow-

Location Address: Hybrid -Scarborough - 2 Days per week- Wednesday is mandatory. (Subject to policy changes)

Contract Duration: 3 Months (High Chance of Extension)

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

• Business group: Cloud & Platform Engineering
• Supporting the Crypto Operations team on projected surge in certificate request from BAU contractor Pool.
• Initiative They will manage end-to-end PKI and SSL/TLS certificate operations, including intake, validation, issuance, renewal, revocation, and decommissioning through approved workflows and ServiceNow. They will maintain certificate inventories, manage service queues, coordinate with application teams, and ensure records are updated to reduce expiry and service disruption risks. They will also monitor operational risks, escalate issues, and document root causes, corrective actions, and recommendations to improve service reliability

Daily activities:

• Responsible for executing end-to-end operational processes supporting Public Key Infrastructure (PKI), SSL/TLS certificates.
• Responsible for managing assigned service queues and requests in accordance with service commitments, operating procedures, and quality standards.
• Responsible for coordinating request intake, validation, fulfillment, and closure through approved workflow and ticketing platforms (Service Now).
• Responsible for monitoring operational activities to identify service risks, bottlenecks, exceptions, and issues requiring escalation.
• Responsible for managing certificate lifecycle activities, including request validation, CSR review, issuance, renewal, replacement, revocation, recovery, and decommissioning.
• Responsible for maintaining accurate certificate inventories and ownership records to reduce service disruption and certificate expiry risk.
• Responsible for confirming implementation completion with application teams and updating operational records accordingly.
• Responsible for supporting internal and external certificate authority services.
• Responsible for documenting root causes, corrective actions, and operational recommendations.

Candidate Requirements/Must Have Skills:

• 3 years of experience working with SSL/TLS certificates, and PKI concepts
• Strong computer literacy and ability to work across multiple systems
• Experience with ServiceNow or similar ticketing/workflow platforms

Nice-To-Have Skills:

• Banking experience
• Spanish proficiency

Education:

• Bachelor’s degree in Business Administration, Data Analytics, Computer Science, or related experience or university student.

Best VS. Average Candidate:

Someone who is computer savvy, proactive and takes initiative. Someone who can work independently without supervision.

Candidate Review & Selection

2 rounds – MS Teams Video Interviews –going through experience, testing language skills

1st – with Hiring manager – 30 minutes -Online

2nd – with Hiring manager and Director– 30 minutes