Bilingual IT Support Specialist (Level 2/3) – Microsoft 365, Entra ID & Intune

Contract: 3 months initially, potential extension to 6 months

Start: ASAP

Location: Quebec City preferred (hybrid 1–2 days/week when needed); fully remote candidates accepted

Language: Fluent French and English – mandatory

Business Context

Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) for an initial three-month contract, with the possibility of extension.

Working alongside an existing IT team, this individual will provide day-to-day technical support and basic systems administration across multiple business locations. Responsibilities include troubleshooting end-user issues, supporting Microsoft technologies, managing user accounts and devices, and assisting with routine infrastructure operations.

The ideal candidate is hands-on, customer-focused, and comfortable working independently in a small IT environment.

Position Overview

Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) to provide day-to-day technical support and basic systems administration across multiple business locations.

Working alongside an existing IT team, this individual will troubleshoot end-user issues, support Microsoft technologies, administer user accounts and devices, and assist with routine infrastructure operations.

The ideal candidate is hands-on, customer-focused and comfortable working independently in a small IT environment.

Key Responsibilities

• Provide Level 2/3 technical support for end users, resolving hardware, software, application and connectivity issues.
• Troubleshoot and support Windows laptops, desktops, mobile devices and other end-user equipment.
• Administer Microsoft , Active Directory and Microsoft Entra ID, including user account provisioning, access management and authentication troubleshooting.
• Support Microsoft Intune-managed devices, including workstation provisioning, enrolment, configuration and troubleshooting.
• Perform basic Windows Server administration and troubleshooting within a Microsoft Azure environment.
• Troubleshoot network connectivity issues involving switches, Wi-Fi, DNS, DHCP and firewalls.
• Assist with software installations, hardware deployments and equipment provisioning.
• Support day-to-day IT operations across multiple office locations and remote users.
• Assist with small IT projects, infrastructure changes and technical implementations.
• Work collaboratively with internal IT team members to resolve issues and escalate complex problems when needed.

Required Qualifications

• 5+ years of hands-on IT support experience, including Level 2/3 technical support.
• Fluent French and English communication skills (mandatory).
• Strong troubleshooting experience across Windows devices, business applications and end-user hardware.
• Hands-on experience supporting Microsoft , Active Directory, Microsoft Entra ID and Intune.
• Working knowledge of Windows Server administration and Microsoft Azure environments.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs and Wi-Fi.
• Ability to independently troubleshoot and resolve technical issues.
• Strong interpersonal skills and a customer-service mindset.
• Ability to manage competing priorities and work effectively in a small IT team.

Nice-to-Have Experience

• Experience with D-Link enterprise switches, Check Point firewalls or Ubiquiti Wi-Fi.
• Familiarity with Fortinet networking equipment.
• Experience supporting users across multiple office locations or distributed environments.
• Exposure to Azure-hosted virtual machines and hybrid Active Directory environments.
• Experience assisting with small infrastructure upgrades or IT implementations.

Work Arrangement

• Quebec City-based candidates are preferred, with hybrid attendance approximately 1–2 days per week when required (Remote Candidates will also be considered).
• Candidates must be able to provide effective technical support to both French- and English-speaking users.