Store Manager - Premium - Specialty Retail

Description

• Lead the overall performance of the store, with accountability for sales, profitability, customer experience and operational standards.
• Create a strong selling culture where the team understands the product, knows the customer and takes pride in delivering exceptional service.
• Recruit, coach and develop a capable and engaged team, setting clear expectations and creating opportunities for people to grow.
• Be highly visible on the sales floor, supporting the team, engaging customers and leading by example.
• Build relationships with repeat customers and strengthen the store's connection to its local market.
• Use sales results, customer insights and performance trends to identify opportunities and take action.
• Ensure merchandising, presentation and store standards consistently reflect the positioning of a premium brand.
• Manage scheduling, payroll, inventory, loss prevention and day-to-day store operations with discipline and attention to detail.
• Partner with senior leadership and other areas of the business to execute company initiatives while bringing forward ideas and opportunities from the store.
• Foster a culture of ownership, accountability, collaboration and pride in the business.

Requirements

• Proven leadership experience within specialty, premium or service-driven retail.
• A strong track record of driving sales and building high-performing teams.
• Self-motivated, results-driven, and enthusiastic about selling a quality product.
• A natural ability to coach, motivate and hold people accountable while creating a positive working environment.
• Strong commercial instincts and an understanding of the key drivers behind store performance.
• A genuine interest in customers and the ability to build long-term relationships rather than focusing only on transactions.
• High standards around presentation, execution and operational discipline.
• Confidence working independently and making decisions at store level.
• Energy, initiative and the desire to contribute ideas rather than simply maintain the status quo.
• Open to working flexible retail hours, including evenings, weekends, and holidays.
• A leadership style that is hands-on, approachable and highly engaged with both customers and employees.

Corporate Culture

• Base salary of $58,000 to $68,000, based on experience.
• Performance-based bonus opportunity.
• Comprehensive health and dental benefits.
• RRSP matching programs.
• Employee assistance program.
• Wellness program.
• Employee discount.

Our client is committed to providing inclusive and accessible recruitment experience. Accommodation for people with disabilities are available throughout the recruitment process upon request.