Cityworks Technical Analyst (1-3 years of experience) to support Cityworks AMS and PLL operations
s i systems • Edmonton
6 days ago
Job type
- Temporary
Job description
Our public sector client is seeking a Cityworks Technical Analyst (1-3 years of experience) to support Cityworks AMS and PLL operations and upgrades
Join a municipal technology environment supporting critical Cityworks operations and user support initiatives. This role focuses on Tier 1 and Tier 2 support, troubleshooting, configuration, workflow support, and upgrade activities within Cityworks AMS and PLL. The contractor will work alongside a Senior Technical Lead while supporting operational users and business stakeholders. The engagement includes involvement in the planned upgrade to Cityworks 23.14.
6 month contract to start, remote working PST
Must Haves
- 1-3 years supporting Cityworks AMS and/or Cityworks PLL
- Familiarity with Cityworks 23
- Understanding of Cityworks workflows, service requests, permits, inspections, work orders, and asset management processes
Nice to Have
- Experience supporting applications in a municipal or utility environment
- Experience with ArcGIS Enterprise and GIS data
- Experience supporting Cityworks 23.x
Responsibilities
- Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users
- Troubleshoot and resolve application, configuration, and workflow issues
- Investigate and respond to support tickets
- Assist with user support, issue triage, and testing activities
- Support configuration and administrative tasks within Cityworks
- Participate in system documentation and knowledge transfer activities
- Assist with the City's planned upgrade to Cityworks 23.14