Overview:
We are seeking a Business Analyst, Business Change Support for a 6-month contract with a world-renowned manufacturing client based in North Vancouver. This role plays a key part in supporting business change initiatives, system implementation, and end-user adoption across multiple operational releases. Working closely with project teams, business stakeholders, and Organizational Change Management (OCM), the Business Analyst will focus on training readiness, material development, and instructor-led training delivery.
What you will be doing:
Training Development & Maintenance: Design, build, and maintain role-based training assets including presentations, facilitator guides, user guides, job aids, and practical exercises.
Instructional Delivery: Personally facilitate and deliver virtual and in-person instructor-led systems training to frontline, operational, and shoreside stakeholders.
Change & Business Readiness Support: Collaborate with the OCM team to support seamless transitions, hypercare activities, and stakeholder readiness throughout the project lifecycle.
Process & System Impact Analysis: Monitor evolving business processes, system functionality, and validation activities to ensure training materials remain accurate and up-to-date.
Logistics & Coordination: Coordinate learner populations, training schedules, attendance, and delivery logistics with business leaders and the OCM Change Lead.
Adoption & Feedback Tracking: Track completion, gather end-user feedback, identify learning/adoption gaps, and recommend remediation or post-go-live support.
What you must have:
Experience: Minimum 5 years of experience in business change support, systems training, business analysis, or learning delivery within technology implementation projects.
Training Execution: Proven hands-on track record of developing and personally delivering instructor-led systems training to diverse user groups.
Adult Learning Principles: Solid understanding of instructional design and practical adult learning techniques.
Adaptability & Learning: Ability to quickly master unfamiliar systems, business processes, and evolving solution requirements.
Communication & Facilitation: Outstanding facilitation, presentation, and stakeholder coordination skills.
Mobility: Willingness and ability to travel locally to operating locations for in-person training delivery.
Preferred Qualifications
Experience training frontline, operational, or shift-based workforces.
Exposure to ERP, workforce management, payroll, scheduling, or operational systems.
Experience supporting multi-release or phased technology deployments.
Relevant Bachelor’s degree in Business, Education, L&D, HR, or equivalent practical experience.
Salary/Rate: $74.00
Other Information:
Client: A world-renowned manufacturing client
Duration: 6 Months
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Business Analyst, Business Change Support • North Vancouver, British Columbia
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