Case Manager, Ontario Works (TFT) (CUPE 73.26)

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.

As a Case Manager with Norfolk County, you’ll support individuals applying for Ontario Works by assessing eligibility, identifying barriers, and connecting them with resources and services. Your work will help people achieve greater stability, move toward employment, and improve their overall well-being.

Big vision. Real opportunities. Unlimited potential. That’s Norfolk.

Duties and Responsibilities:

• Interview potential program participants and collect, verify, and input information related to past history, living arrangements, and current financial status.
• Determine initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies.
• Determine and monitor ongoing eligibility by keeping abreast of legislative/directive changes and ensure all documentation is current through routine client office interaction and monitoring and verifying declared income.
• Approve trustees on behalf of applicants under 18 years of age and others that require a trustee.
• Negotiate and monitor mutually agreed upon action plans, assessing client needs, interests, barriers to employment and assisting recipients to overcome those barriers through planning, strategizing, and making referrals to internal programs and external agencies.
• Determine eligibility for life stabilization related expenses for Ontario Works Participants.
• Determine records and recovers overpayments out of ongoing assistance through SAMS and ensures cases are terminated.
• Present evidence in court in cases of fraud if subpoenaed.
• Analyze participation and determine non-compliance based on test of reasonableness and impose sanctions as required.
• Perform other duties as assigned.

Requirements

Knowledge and Experience:

• Four (4) year (Honours) University Degree or Three (3) year university degree plus an additional two (2) year college diploma (in a related field).
• Plus over two (2) years of related work experience, social services or counselling (employment and/or educational).

Skills and Abilities:

• A valid Ontario driver’s license as travel is required.
• Sound interpersonal/communication skills, as Case Manager regularly deals with persons with diverse educational background and cultures that may be construed as barrier(s) to employment.
• Ability to operate general office equipment and the corporate standard software, along with department-specific software ( SAMS).
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.

Benefits

Posting #: CUPE

Position: Case Manager, Ontario Works

Position Code: 7SSCAS

Status: Temporary Full Time (date of hire to approximately March 2, 2026)

Number of Vacancies: 1

Employee Group: CUPE Local 4700

Wage: $ - $ per hour

Hours Worked per Week: 35

Division: Emergency and Social Services

Department: Housing and Social Services

Reports to: Program Manager, Ontario Works

Location: Simcoe (primarily in-office, with a combination of site work and potential flexible work arrangements based on operational requirements of the role)

Posting Period: September 16, 2026 - October 1, 2026