Program Manager, Organizational Development

Job Summary

The Program Manager, Organizational Development (OD) supports the development, implementation, management, and continuous improvement of OD programs and initiatives within the Faculty of Medicine (FoM). The position contributes to the planning, coordination, and evaluation of Faculty-wide programs to advance the Faculty’s organizational priorities.

Organizational Status
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC’s entrepreneurial spirit has embraced innovation and challenged the status quo. UBC encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can change the world.

Our Vision: To Transform Health for Everyone

Ranked among the world’s top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 12,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world.

The Faculty of Medicine —comprised of approximately 2,700 administrative support, technical/research and management and professional staff, as well approximately 650 full-time academic and over 12,000 clinical faculty members—is composed of 19 academic basic science and/or clinical departments, 3 schools, and 26 research centres and institutes. Together with its University and Health Authority partners, the Faculty of Medicine delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province.

The UBC Vancouver Campus is located on the traditional, ancestral, and unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. The City of Vancouver is located on Musqueam, Squamish, and Tsleil-Waututh First Nations territory.

This position reports to the Senior HR and OD Manager, and works under the direction of the Organizational Development Strategist on assigned projects and initiatives. The Program Manager will work collaboratively with planning team members, program sponsors, cross-functional teams, and affiliated stakeholders to effectively deliver programs.

Work Performed

• Manages the development and day-to-day management of organizational development and learning programs.
• Conducts research and stakeholder analysis to identify opportunities for program development and continuous improvement.
• Assesses and refines programs during both the pilot phase and ongoing delivery, identifying improvements to content, structure, and operations to enhance effectiveness, efficiency, and participant experience.
• Supports the design, implementation, and analysis of evaluation tools to measure program effectiveness and inform future iterations.
• Evaluates and recommends process efficiencies to streamline program delivery reducing administrative burden while maintaining quality.
• Creates standard operating procedures to support the effective implementation and long-term sustainability of programs.
• Develops project plans and materials for events, learning sessions, and programs; manages logistics including venue and consultant contracts, communication and presentation materials, complex schedules, gifts, attendance management, and pre- and post event evaluation.
• Develops, manages, and reconciles program budgets and expenditures.
• Manages online learning spaces for the programs, ensuring content is relevant, accessible, and aligned with the learning needs of participants.
• Supports participants throughout their program experience, fostering an engaging and inclusive learning environment. Provides clear guidance, timely communication, and responsive support to enhance their overall experience.
• Develops and coordinates the marketing, communications, and recruitment strategies. Creates digital content (e.g., announcements, and website updates) and manages the application adjudication process.
• Participates in planning meetings, meetings with advisors, subject matter experts, and facilitators as required. Coordinates and supports the implementation of decisions and goals for programs.
• Continuously develops expertise by staying current with best practices in program design, learning effectiveness, and operational efficiency to inform ongoing improvements.
• Performs other duties as required.
  

Consequence of Error/Judgement
Work requires judgment and initiative. Makes decisions that impact the success of projects that are vital to achieving the Faculty’s strategic objectives. Failure to accurately assess client needs, exercise appropriate judgement and foresight may impact the Faculty’s and unit’s ability to achieve its strategic direction or goals in a cost effective manner.

Supervision Received
Works independently under the direction of the Senior HR and OD Manager and Organizational Development Strategist.

Supervision Given
Provides functional supervision of the work of students and other staff that may contribute to the delivery of organizational development programs and initiatives.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two to three years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Undergraduate degree in organizational development, human resources, business, education, or a related discipline.
• Working knowledge of adult learning principles and organizational development.
• Strong project management, planning, and problem-solving skills.
• Ability to be thorough, accurate, and have a high level of attention to detail.
• Excellent written communication skills, with the ability to adapt writing style for different purposes and audiences.
• Strong oral communication, facilitation, presentation, and interpersonal skills with the ability to communicate effectively with diverse audiences.
• Ability to take initiative, organize, prioritize and work effectively under pressure to meet deadlines and effectively manage multiple tasks and priorities.
• Ability to exercise tact, discretion, and sound judgment.
• Ability to work effectively and collaboratively with others, demonstrate effective intercultural communication skills, and interact professionally and diplomatically with a diverse range of stakeholders.
• Ability to synthesize academic and grey literature, interpret evaluation data, distill key insights, and communicate findings and recommendations effectively.
• Proficiency with Microsoft Office 365 applications (Word, Excel, Outlook, and Powerpoint) and the ability to quickly learn and adapt to learning management (e.g., Canvas) and content management systems (e.g., Drupal).
• Demonstrated willingness to learn and continually upgrade skills.