Logistics Manager

Summary

As a member of the store’s Management Team at 1170 Heron Rd Ottawa, the Logistics Manager contributes to the success of the store by communicating the business objectives of the Associate Dealer to his/her team. This role involves a close working relationship with the Dealer/Owner, General Manager and Department Managers. The Logistics Manager is responsible for managing and leading the warehouse and fill team in providing high-quality workmanship and service through the smooth flow of merchandise from the back door to the customer. Ensuring that products are received, verified, stored, and transported to the sales floor or in the warehouse in a safe and efficient manner. Manager is also responsible to ensure that the warehouse is neat, tidy, and well maintained. This position includes a lot of lifting and carrying. As part of the Management Team, you will be working at a minimum every second weekend on a two-week rotation with the Management Team

Responsibilities and Tasks

Customer Service

• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
• Leads by example by consistently responding to and handling customer and staff inquiries, requests and concerns in a timely manner.
• Works as a team with all departments to understand how the warehouse could better help their staff to provide an excellent customer experience.
• Ensures that the warehouse team maximizes the customer experience in a supporting role, by maintaining a clean, well-organized warehouse.

Operations

• Maintains quality warehouse maintenance, through daily inspections and ensuring all store audit performance requirements are met in the warehouse (e.g., clean and neat appearance).
• Manages the timely pick up of all recycled products and waste.
• Is responsible for general maintenance of the building, as required.
• Monitors and improves the productivity of the warehouse team through strong leadership, motivation and team building.
• Manages the safe and efficient delivery, storage and placement of merchandise from the truck into the warehouse and/or onto the retail floor.
• Ensures the warehouse is appropriately staffed through effective planning and scheduling and according to store budget.
• Plans and manages daily/weekly activities as well as seasonal changeovers and works with the team to execute them.
• Supervises and assists team members in daily operations in order to meet established productivity goals.
• Consistently follows up on work and projects in the warehouse in order to measure progress and address issues immediately, while being visible and available for team members.
• Operates and maintains a computerized inventory scanning and Fast Find system.
• Tracks the number of items stolen or damaged in the warehouse. Notifies the Store Manager of all empty containers that were found.
• Checks and keeps accurate records of damages, shortages, overages, claims and returns on all incoming merchandise and outgoing returns.
• Communicates and ensures compliance with company, store and warehouse policies, as well as health and safety programs and regulations.
• Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.
• Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
• Addresses issues and conflicts in a timely manner.
• Completes other tasks, as required.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

· Strong orientation towards customer service excellence.

· Strong belief in the Canadian Tire Values of honesty, integrity and respect.

· Results-oriented individual who thrives in achieving challenging goals.

· Ability to serve customers in a professional manner and to inspire their confidence and trust.

· Ability to lead and manage a team to achieve common goals in a fast-paced environment.

· Displays a team-oriented approach.

· Ability to motivate and coach others as well as provide feedback.

· Strong ability to plan, organize, delegate and follow up on team’s activities and projects.

· Ability to find solutions to problems and make decisions.

· Ability to multitask, adapt and cope with challenging situations

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

· Standing/walking for 8 hours.

· Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

· Lifting and turning repeatedly throughout the shift.

· Lifting above the shoulder, from floor to shoulder and floor to waist.

· Walking and carrying at the same time and pushing/pulling as required.

· Twisting, turning, reaching and working above shoulder level.

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.