Operations Manager

I. Job Summary

The Operations Manager is responsible for Onboarding Developing Coaching Mentoring and Performance Management of all drivers and helpers. This role establishes and maintains positive relationships with all front-line employees. This role spends the majority of the day in the field with frontline employees.

Location: 6207 47A Avenue Red Deer AB

Schedule: Monday to Friday Day Shift (with some operations over the weekend)

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools instruction and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g. DVIRs driver time and attendance open tickets) following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues seeking service alternatives where appropriate.
• Direct supervision of approximately 15 front line employees (Drivers)

III. Qualifications

A. Required Qualifications

• Associates Degree (accredited) or in lieu of a degree
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Drivers License

B. Preferred Qualifications

• Experience leading a team of unionized front-line employees
• Completion of the WM Operations Manager Trainee program considered an asset

IV. Physical Requirements

Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.

V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on RRSP and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.

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