Area Manager - Attractions/F&B

Description

• Provide overall leadership for hospitality operations across the Nanoose Bay destination.
• Oversee a diverse operating portfolio including restaurant, golf food and beverage, boutique accommodation, retail, events, and guest-facing hospitality experiences.
• Lead additional hospitality operations including the coffee shop and market, weddings and events, golf cart service, and other guest-facing experiences.
• Lead through department and business-unit managers, creating clear expectations, accountability, communication, and operating discipline.
• Take ownership of overall business performance, ensuring operational plans, deliverables, budgets, and KPIs are achieved.
• Work closely with senior leadership and the Controller to review financial performance, identify opportunities, manage costs, and improve profitability.
• Drive revenue growth and identify opportunities to strengthen performance across all hospitality operations.
• Maintain a strong presence across the operation while empowering managers to lead their respective businesses.
• Identify opportunities to improve productivity, service delivery, guest satisfaction, systems, and overall operating performance.
• Establish consistent operating standards and processes while respecting the unique character of each hospitality concept.
• Champion a hospitality-first culture focused on creating memorable, thoughtful, and engaging guest experiences.
• Support the planning and execution of weddings, events, seasonal programming, and destination experiences.
• Participate in the evaluation and potential launch of new hospitality initiatives, including a proposed experiential golf entertainment concept targeted for 2027, subject to board approval.
• Build strong relationships across the broader organization and ensure hospitality operations remain aligned with overall business priorities.
• Provide leadership for golf-related food, beverage, and hospitality operations. This position does not oversee golf course grounds, turf, or maintenance operations.

Requirements

• Senior hospitality leadership experience overseeing multiple restaurants, hotels, resorts, clubs, golf hospitality operations, or similarly diverse guest-facing businesses.
• Demonstrated ability to operate independently, take ownership, and make sound business decisions without requiring significant day-to-day direction.
• Entrepreneurial mindset with the ability to identify opportunities, solve problems, and continuously improve performance.
• Strong business and financial acumen, including experience managing budgets, revenue, labour, costs, KPIs, and profitability.
• Proven ability to lead through managers and develop capable, accountable leadership teams.
• A genuine hospitality mindset with a passion for creating memorable guest experiences.
• Comfortable balancing strategic leadership with hands-on operational involvement when required.
• Strong communication skills and the maturity to work collaboratively with ownership, senior leadership, finance, managers, and other stakeholders.
• Confident navigating multiple businesses, competing priorities, and evolving growth opportunities.
• Experience within resort, destination, golf, restaurant, hotel, events, or lifestyle hospitality environments would be particularly valuable.

Corporate Culture

• A senior leadership opportunity with significant autonomy and influence across a diverse hospitality portfolio.
• The opportunity to operate multiple established businesses while helping shape the next phase of growth for the destination.
• Direct involvement in business planning, financial performance, guest experience, and future hospitality concepts.
• A highly entrepreneurial environment where initiative, ownership, and thoughtful decision-making are valued.
• The opportunity to live and work in the Central Vancouver Island area while leading a distinctive collection of hospitality and lifestyle experiences