Application Production Support

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Position: Application Production Support, Asset Finance and Securitization Platform

Location: Montreal, QC, H3A 2A6

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

• Implement computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.
• Defines application problem by conferring with clients; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Test, maintain, and monitor computer programs and systems. Troubleshoot program and system malfunctions to restore normal functioning.
• MISSION AND OBJECTIVES
• Provide application and technical support to the critical 24x7 Credits, Working Capital and Asset Finance and Securitization applications.
• Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.
• Follow Information security and adhere to governance framework for the applications in the platform
• Participate in the application security related projects and manage the server obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

• Responsible for production support of client Credits, Working Capital and Asset Finance and Securitizations applications
• Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.
• Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.
• Supporting Operations team for technical issues
• Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing

Participate in technical projects

• Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports
• Provide expertise on production constraints and environment readiness

Transversal and Framework

• Maintain application and systems as per the Information Security guidelines.
• Ensure data protection regulations are implemented from a data security standpoint.
• Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
• Understand and document the technical process and data flows
• Participate in the Change Control review meeting to ensure data quality and coordinate approvals
• Manage the Cyberark bypass controls and assess for resolutions
• Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency
• Industrialization of legacy process to be done using AI

REQUIREMENTS

• Bachelor degree or higher in Computer Science or related fields
• Good understanding of Credits and Working Capital business lines
• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .
• Must have at least one of Shell/Perl/Batch/Python scripting skills
• Well versed with incident/problem/change management process
• Excellent verbal and written communication skills
• Good documentation skills advanced knowledge of Excel, Word , PowerPoint
• Good understanding of Java J2EE applications
• Good to have infrastructure, MQ, Websphere, Tomcat knowledge
• Good to have ITIL foundation knowledge/certification
• Experience with Unix/Linux/Windows servers.
• Experience with application deployments and installations
• Knowledge of SQL/Pl SQL
• Knowledge of Tools like Jira, ITSM, SN
• Strong multitasking skills and ability to reprioritize tasks

ESSENTIAL SPECIFIC REQUIREMENTS

• 24/7 availability during On-Call schedule
• Good understanding of Service Now or similar tool and the service management processes
• Understanding of data protection principles
• Ability to work independently and collaboratively within a team

SKILLS AND BEHAVIOURS

• Problem solver
• Manage multiple priorities
• Innovative and Agile

TekWissen Group is an equal opportunity employer supporting workforce diversity.