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IVR Developer – Contact CentreAcestack • Toronto, ON, Canada
IVR Developer – Contact Centre

IVR Developer – Contact Centre

Acestack • Toronto, ON, Canada
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Role: IVR Developer Contact Centre
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid 4 Days/Week

Job Description

We are seeking a Full Time IVR Developer Contact Centre with extensive contact centre technology experience and strong hands-on expertise in Amazon Connect, IVR, telephony, and network infrastructure

Key Responsibilities

  • Design, develop, integrate, deploy, and upgrade large-scale contact centre infrastructure
  • Develop and support IVR and Amazon Connect contact centre solutions
  • Work with telephony, call recording, routing, reporting, CTI, IPT, and WFM technologies
  • Design and implement contact centre call flows and routing solutions
  • Troubleshoot complex contact centre, telephony, and integration issues
  • Collaborate with network, infrastructure, application, and business teams
  • Support enterprise contact centre deployments and upgrades
  • Apply networking knowledge across routing, switching, VoIP, MPLS, and SIP
  • Ensure contact centre solutions meet scalability, reliability, and performance requirements

Required Skills

  • 10+ years of experience in the Contact Centre domain
  • 5+ years of experience with Amazon Connect Contact Centre Technology
  • 3+ years of experience planning and developing large contact centre infrastructure
  • Strong experience in design, integration, deployment, and upgrades
  • Broad knowledge of telephony, IVR, CTI, IPT, WFM, call recording, routing, and reporting
  • Strong networking knowledge including Routing, Switching, VoIP, MPLS, and SIP
  • Excellent troubleshooting and technical problem-solving skills
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IVR Developer – Contact Centre • Toronto, ON, Canada

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