Business Operations Senior Consultant, Cloud Marketing - Digital Customer (Future Opportunities)

Summary

This Senior Consultant role is designed for a business operations professional who brings financial rigour, program discipline, and an operating model mindset to complex marketing and business transformation initiatives. Offered as a 1 year fixed term contract, the role embeds you directly within a client engagement in the Cloud Marketing space, where you will operate with the independence, executive presence, and structured thinking of a seasoned consultant.

You will drive operational excellence, financial governance, and strategic planning across large scale, high impact programs. You will partner with cross functional stakeholders to oversee operational delivery, optimize spend management, support annual planning cycles, and enable artificial intelligence driven process innovation. This role is best suited for someone who designs scalable operating models, improves organizational efficiency, and delivers measurable business outcomes with minimal direction.

Please Note: This position is expected to operate primarily within Pacific Standard Time (PST) working hours.

What will your typical day look like?

• Lead operational initiatives supporting business performance, resource planning, and spend optimization.
• Manage budgets, forecasting, financial tracking, and reporting activities.
• Support strategic planning, business priorities, and transformation initiatives.
• Develop governance processes, reporting frameworks, and operating rhythms.
• Partner with cross-functional stakeholders to align priorities and achieve business objectives.
• Identify and implement process improvements to increase efficiency and effectiveness.
• Leverage data, automation, and AI tools to streamline workflows.
• Support business cases, investment recommendations, and operational planning.
• Monitor performance metrics, risks, and dependencies, providing actionable insights.
• Create executive presentations, dashboards, and status reports.
• Drive continuous improvement and operational excellence initiatives.
• Research emerging technologies and best practices to identify innovation opportunities.

About the team

This is your opportunity to work in the Technology and Transformation practice at Deloitte, embedded within a team that goes far beyond traditional business process outsourcing. We work shoulder to shoulder with clients, constantly adapting to the pace of change to ideate, innovate, and embed continuous advantage at the heart of their operations.

Our current engagement sits at the center of one of the most ambitious marketing strategy and operations transformations in the global technology sector. You will join a high performing Deloitte team operating alongside senior client leadership, trusted as an integrated member of the client’s strategy function, not an arm’s length advisor. You will also be part of building something new: a strategy and operations capability being stood up from the ground floor, which means your contributions will have direct, visible impact from day one.

Enough about us, let’s talk about you

• 4 to 6 years of experience in business operations, program management, strategy, consulting, or related fields, including at least 1 year in a client-facing consulting or professional services environment.
• Experience managing budgets, forecasting, financial reporting, and cost optimization initiatives.
• Strong project and program management skills with experience leading cross-functional initiatives and driving business outcomes.
• Experience developing governance processes, operating models, executive reporting, and performance management frameworks.
• Proven ability to lead operational improvements, transformation initiatives, and process optimization efforts.
• Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable insights.
• Experience supporting strategic planning, business planning, and organizational priorities.
• Ability to influence stakeholders, build partnerships, and manage competing priorities in a fast-paced environment.
• Excellent written, verbal, and presentation communication skills.
• Knowledge of AI, automation, digital transformation technologies, and related business applications.
• Bachelor’s degree in Business, Finance, Marketing, Operations, Engineering, or a related discipline.

Preferred Qualifications:

• Experience supporting marketing, operations, sales, or go-to-market organizations.
• Experience managing large budgets, resource planning, and financial optimization initiatives.
• Experience implementing AI-enabled workflows, automation solutions, or digital transformation programs.
• Familiarity with generative AI technologies and enterprise AI platforms.
• Experience leading organizational change, transformation, or business modernization initiatives.
• Knowledge of portfolio management, resource management, and strategic planning practices.
• Experience developing business cases, investment recommendations, and executive-level presentations.
• Familiarity with Agile, Scrum, or related project delivery methodologies.
• Experience working within large, matrixed organizations.
• Proficiency in analytics, reporting, and business intelligence tools.
• Relevant certifications in Project Management, Agile, Business Analysis, or Change Management.
• MBA or other advanced degree considered an asset.

Total Rewards

The salary range for this position is $80,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.