Service Coordinator

Our client, a well-known and rapidly growing company in the sales and service of digital equipment, is looking for a Service Coordinator. You will play a key role in making sure service technicians are where they need to be, have the parts they need, and that customers receive timely service.

• Coordinate daily schedules for the service technicians;
• Receive, prioritize and assign customer service calls and work orders;
• Create and update service work orders.
• Prepare and coordinate parts required for service calls, track parts orders and deliveries;
• Prepare and process customer invoices;
• Ensure clear communication between technicians, customers and parts suppliers;
• Identify scheduling conflicts and resolve issues quickly.

Requirements:

• At least 2 years of experience in service coordination, dispatch, customer service, administration, or a similar role;
• Strong organizational and time-management skills.
• Asset: Experience with invoicing, purchase orders, and parts ordering;
• Excellent verbal and written communication skills;
• French, functional English (Ontario suppliers).