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Deskside Admin / EUC Support Admin - L2/L3 || Calgary, AB (Onsite) || Fulltime FTEAcestack • Calgary, AB, Canada
Deskside Admin / EUC Support Admin - L2/L3 || Calgary, AB (Onsite) || Fulltime FTE

Deskside Admin / EUC Support Admin - L2/L3 || Calgary, AB (Onsite) || Fulltime FTE

Acestack • Calgary, AB, Canada
18 hours ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Deskside Admin / EUC Support Admin Calgary, AB

Location: Calgary, AB
Work Mode: Onsite

Employment Type: Full-Time, Permanent (FTE)

Experience: Relevant hands-on EUC/Deskside Support experience

Role Overview; We are seeking a Deskside Admin / EUC Support Admin to provide onsite and remote L1/L2 end-user support across Windows endpoints, Microsoft 365, peripherals, identity, endpoint management, and ITSM processes. The role requires strong troubleshooting, customer service, documentation, and endpoint administration skills.

Mandatory MUST-HAVE Skills

  • Windows Desktop/Laptop & End-User Support Hands-on L1/L2 troubleshooting of Windows OS, applications, hardware, peripherals, VPN, printing, LAN/Wi-Fi, and mobile devices.
  • Microsoft Endpoint Technologies Working knowledge of Active Directory, Microsoft Entra ID, Microsoft 365, Intune and/or Configuration Manager.
  • Endpoint Provisioning & Management Experience with Windows imaging, configuration, deployment, replacement, patching, security controls, and endpoint lifecycle management.
  • ITSM / ServiceNow & ITIL Processes Experience managing incidents, service requests, problems, changes, assets, ticket prioritization, documentation, and SLA-driven support.
  • Troubleshooting & Customer Service Strong analytical, communication, documentation, prioritization, and user-facing support skills with the ability to manage multiple requests independently.

Key Responsibilities

  • Provide onsite and remote L1/L2 technical support to end users.
  • Build, image, configure, deploy, replace, and decommission Windows endpoints.
  • Install, upgrade, and troubleshoot Microsoft 365, Outlook, Teams, OneDrive, browsers, and business applications.
  • Perform authorized Active Directory and Entra ID tasks including password resets, account unlocks, and device domain joins.
  • Manage incidents and service requests through ServiceNow or an ITSM platform.
  • Maintain hardware/software inventory, asset tagging, stock records, and disposal documentation.
  • Support joiner, mover, and leaver activities.
  • Troubleshoot VPN, network connectivity, printing, user profiles, hardware, and application issues.
  • Ensure endpoint patching, antivirus, encryption, firmware, and security configurations are maintained.
  • Escalate complex issues to network, infrastructure, security, application, and vendor teams.
  • Create and maintain SOPs, troubleshooting guides, knowledge articles, and known-error documentation.
  • Support office moves, meeting-room technology, desk setups, hardware refreshes, and pilot deployments.

Nice-to-Have Skills

  • ITIL certification and practical ITIL-aligned support experience.
  • CompTIA A+ or Microsoft certification.
  • Experience supporting meeting-room/AV technologies and office moves.
  • Strong knowledge of remote-support and endpoint-management tools.
  • Relevant IT diploma/degree or equivalent practical experience.

Candidate Profile

  • Strong customer-service mindset and professional communication.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Comfortable handling multiple priorities and supporting users outside standard hours when required.
  • Strong documentation and problem-solving capabilities.
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Deskside Admin / EUC Support Admin - L2/L3 || Calgary, AB (Onsite) || Fulltime FTE • Calgary, AB, Canada

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