Customer Service Representative

Description

The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers, ensuring a positive client experience while supporting administrative, registration, and operational activities.

This is a full-time, fully onsite position operating on a Thursday to Tuesday schedule.

Key responsibilities include:

• Provide exceptional customer service to internal and external customers.

• Greet customers and visitors and manage front desk reception activities.

• Operate and monitor the main telephone switchboard.

• Manage customer check-in processes and verify required documentation.

• Review, scan, and maintain regulatory and customer documentation.

• Prepare, issue, and manage security badges and access credentials.

• Support customer registrations within the Pelesys learning management system.

• Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.

• Monitor and action customer inquiries received through the Client Services inbox.

• Conduct customer outreach and follow-up communications in advance of scheduled training.

• Process training payments and perform daily monitoring of COD (Cash on Delivery) activities.

• Generate statistical and operational reports as required.

• Assist with customer lounge services.

• Support exam invigilation activities as required.

• Prioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.

• Work independently while collaborating with internal departments to ensure efficient customer service delivery.

• Perform other related customer service and administrative duties as assigned.

Minimum Qualifications

• Minimum 2 years of work experience

• CEGEP DEC or equivalent education.

• Bilingual in English and French, with strong verbal and written communication skills.

• Intermediate proficiency with Microsoft Office applications, including Excel.

• Strong attention to detail and accuracy when handling documentation and customer information.

• Ability to manage multiple priorities and customer interactions simultaneously.

• Demonstrated organizational skills and ability to work effectively with frequent interruptions.

• Ability to work independently and exercise sound judgment when prioritizing tasks.

• Eligibility to obtain and maintain Controlled Goods Program requirements, if applicable.

Preferred Qualifications

• Minimum 2 years of relevant work experience in customer service, reception, administration, hospitality, or a related field.

• Administrative or office administration education.

• Experience working in an aviation, flight training, or aviation operations environment.

• Additional language skills beyond English and French.

• Experience in hotel, hospitality, concierge, or high-volume reception environments.

Benefits

We’ve designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:

• Dynamic and collaborative team environment.

• Stimulating work environment.

• Culture where initiative is recognized and valued.

• Opportunity to contribute to a variety of projects within a multidisciplinary team.

• Attractive employee benefits.

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